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  • IT Support Analyst

    Hong Kong
    Temporary
    HK$25,000 - HK$30,000 per month (HK$300,000 - HK$360,000 per year)

    As an IT Support Analyst, you will be responsible for providing high quality service by troubleshooting and resolving company information systems at our client's Hong Kong office.

    • Leading International Beauty and Cosmetics Brand
    • Beautiful Office in a Prime Spot
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  • IT Support Engineer (Microsoft Intune, up to 30k)

    Hong Kong
    Temporary
    HK$25,000 - HK$30,000 per month (HK$300,000 - HK$360,000 per year)

    Your responsibilities include providing technical assistance to end users, troubleshooting hardware and software issues, and ensuring smooth operations across systems

    • 1 year renewable contract w/ permanent conversion
    • Well-funded project, large sized insurance group
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  • IT Support Engineer, Large-size Organization (Tier 1-Tier 2 Support) - Up to 25k

    Hong Kong
    Temporary
    HK$20,000 - HK$25,000 per month (HK$240,000 - HK$300,000 per year)

    Provide Tier1-tier 2 support to users in large orangisation.

    • 1 year renewable contract, Mutiple headcounts
    • Microsoft desktop / Office 365 / Azure
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  • IT Production Support Lead (Top Financial Institution)

    Hong Kong
    Temporary
    HK$50,000 - HK$60,000 per month (HK$600,000 - HK$720,000 per year)

    The ideal candidate will have a strong background in managing IT production environments and driving continuous improvement in service stability and performance.

    • Project Management, incident management
    • System monitoring, performance tuning, and service stability improvement
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  • Product Support Engineer

    Central and Western District
    Permanent
    HK$34,000 - HK$41,000 per month (HK$408,000 - HK$492,000 per year)

    The Application & System Management Group is responsible for monitoring, supporting, and administering production environments for all businesses acting as a first responder relative to troubleshooting, problem resolution, and escalation.

    • 1-2 years or experience in a Production Support role
    • Good understanding of Linux administration fundamentals
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  • IT Analyst - International Servicing Firm (HK$ 45 - 50k)

    Hong Kong
    Permanent

    This role is a permanent position for an IT Support role in the Professional Services industry, based in Hong Kong. The successful candidate will work in the Technology department, providing essential assistance to ensure smooth operations.

    • Require someone who has strong sense of ownership
    • Great communication skills required (Trilingual - Cantonese, Mandarin, English)
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  • IT Officer

    Hong Kong
    Temporary
    HK$40,000 - HK$50,000 per month (HK$480,000 - HK$600,000 per year)

    As an IT Officer, you will troubleshoot and resolve technology issues at our client's Hong Kong office, ensuring efficiency of desktop systems and applications. In addition, you will engage with other IT teams to support modernisation projects.

    • Highly regarded and top-tier international law firm
    • Training programs, mentorship, and professional development provided
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  • IT Manager - Family Office

    Hong Kong
    Permanent
    HK$55,000 - HK$70,000 per month (HK$660,000 - HK$840,000 per year)

    The IT Manager will lead the technology department in a financial services firm, delivering robust IT solutions and ensuring seamless system functionality.

    • Growing company
    • IT Manager who provides technical support and advice
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  • Audio Visual Engineer (Muti headcounts in Bank and Insurance)

    Hong Kong
    Temporary
    HK$20,000 - HK$25,000 per month (HK$240,000 - HK$300,000 per year)

    This position requires a blend of technical expertise, problem-solving skills, and the ability to work collaboratively with teams to deliver high-quality AV experiences.

    • large organization, great work environment, flexible hours
    • Crestron, Cisco, Conference Room Support
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  • IT / Senior IT Infrastructure Manager - HK$ 800K - 1.2Mil

    Hong Kong
    Permanent
    HK$120,000 - HK$800,000 per year

    Hiring multiple mid-level and highly-skilled individuals across mixed industries. Below are the skills they are looking for -

    • SME for virtualization
    • SME for network
    • SME for Cloud technologies (Microsoft Cloud/ O365/ Azure/ AWS)
    • Service Manager (service management / infra or IT service support consulting)
    • All-round IT Infrastructure Managers (Lean team, all-round and hands-on)



    • Hiring multiple mid-level infrastructure roles for clients
    • Strong in virtualization / cloud / network / all-round infrastructure
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  • Senior IT Infra Analyst (Manage Global Projects) ~ HKD45k

    Hong Kong
    Permanent
    HK$486,000 - HK$594,000 per year

    We're seeking a Senior IT Infrastructure Analyst to provide crucial support within our Technology department. The successful candidate will be responsible for managing and improving our IT infrastructure within the industrial/manufacturing industry.

    • Manage global IT infra project
    • Requires all-round infra skills (sharepoint, MS, o365, network. Avaya etc.)
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IT Support Jobs in Hong Kong

IT Support roles offer a dynamic career path, and play a vital role in providing technical assistance, troubleshooting and ensuring the seamless operation of an organisation's IT infrastructure.

What Is an IT Support Professional?

IT support specialists are essential in resolving computer hardware and software issues, installing new equipment, and delivering training on IT applications. With a focus on problem-solving and effective communication, they contribute to the smooth functioning of an organisation's IT systems.

Qualities needed for a successful career in IT Support 

To excel in an IT Support role, essential qualities include: 

  • Analytical Thinking
  • Attention To Detail
  • Resourcefulness
  • Adaptability
  • Strong Interpersonal and Communication Skills
  • Patience 
  • Customer Service Orientation 
  • Ability To Adapt
  • Collaborate In a Team

Qualifications and technical skills – How to get an IT Support job?

To secure an IT Support role in Hong Kong, candidates typically require a bachelor's degree in computer science, information technology, or a related field. Some employers may express a preference for candidates with an MBA, particularly those with a focus on information technology. In addition to educational qualifications, certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) can significantly enhance employability. Fluency in both Cantonese and English is deemed essential for effective communication, and possessing strong interpersonal and communication skills is crucial for delivering excellent customer service in the dynamic field of IT Support.

Duties – The roles and responsibilities of an IT Support Professional

As part of the IT Support job description, individuals in this crucial role take on diverse and pivotal responsibilities within an organisation. 

Key IT Support responsibilities include:

  • Troubleshooting computer hardware and software problems
  • Diagnosing issues and identifying root causes
  • Installing and configuring new hardware and software
  • Providing training and support on various IT applications 
  • Maintaining and updating computer systems and networks 
  • Documenting IT procedures and policies
  • Monitoring system performance and identifying potential problems.
  • Escalating complex issues to senior IT staff

Salary – What is an IT Support’s salary in Hong Kong?

The salary for IT Support professionals in Hong Kong varies based on experience and industry specifics. For accurate details, considering local market trends and industry benchmarks is crucial. Resources like Michael Page’s salary guide can provide valuable insights.

Career development in an IT Support role 

Before reaching senior roles, IT Support professionals often progress through experiences such as gaining certifications, expanding technical skills, and taking on more complex challenges. Continuous learning and staying updated with industry trends contribute to a successful career path.

IT Support Job openings in Hong Kong and more…

Explore diverse IT Support job opportunities across various sectors at Michael Page. Our team provides insights, guidance on salary expectations, and personalised assistance to match candidates with suitable positions. Connect with Michael Page for exciting opportunities and valuable career insights. Set up a job alert in IT to stay updated on the latest vacancies and receive tailored advice on your career growth. 

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