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Regional IT Support- Insurance 25-34k

Hong Kong Temporary HK$24,000 - HK$34,000 per month (HK$288,000 - HK$408,000 per year) View Job Description
An experienced Onsite IT Support Specialist providing hands-on and regional support across APAC, ensuring smooth day-to-day IT operations and high-quality end-user experience. The role involves troubleshooting, system administration, VIP support, and collaboration with global teams to maintain efficient and reliable IT services.
  • Regional exposure supporting APAC markets in a global insurer.
  • Hands-on role with diverse tech stack and strong user impact.

About Our Client

Our client is a large organization within the insurance industry, known for its innovative approach to providing services. With a strong presence in Hong Kong, it supports regional operations and values efficiency in its technology infrastructure.

Job Description

  • Provide onsite IT support to end users during business hours (09:00-18:00), ensuring timely and effective issue resolution
  • Deliver remote IT support across regional offices including Taiwan, Australia, Japan, and Korea
  • Monitor and manage service tickets via ServiceNow, escalating issues when necessary
  • Troubleshoot and resolve hardware, software, and network issues to minimize user disruption
  • Support and administer core systems such as Active Directory, SharePoint, and print servers
  • Maintain accurate inventory of IT assets including hardware, software, and peripherals
  • Configure, build, and reimage corporate laptops; support mobile devices (iPhone, iPad) setup and troubleshooting
  • Manage user lifecycle processes including onboarding, offboarding, and internal transfers
  • Provide high-priority, dedicated IT support to VIP users
  • Collaborate closely with regional and global IT teams to ensure smooth operations and project delivery
  • Create and maintain IT documentation and knowledge base articles to improve support efficiency
  • Set up and troubleshoot video conferencing solutions (e.g., Webex, MS Teams, Cisco, Logitech Meetup)
  • Administer Cisco VoIP phone systems and handle desk phone configurations
  • Support Windows 11 and Mac operating systems
  • Manage procurement and purchasing of IT equipment based on business needs

The Successful Applicant

  • 5-10 years of experience in IT support, preferably with regional exposure
  • Fluency in English, Mandarin, and Cantonese
  • Strong proactive attitude with the ability to take ownership and work independently
  • Customer-oriented mindset with a commitment to delivering high-quality support services
  • Hands-on experience with common IT tools and environments (e.g., ServiceNow, Active Directory, SharePoint)
  • Basic knowledge of Citrix is preferred but not mandatory

What's on Offer

  • Competitive salary and benefits package.
  • Opportunity to work within a leading organization in the insurance industry.
  • Collaborative and professional work environment in Hong Kong.



If you are ready to take the next step in your career in technology within the insurance industry, apply now to join this exciting opportunity in Hong Kong!

Contact
Lewis Liu
Quote job ref
JN-062026-7038783
Phone number
+85225306126

Job summary

Function
IT
Specialisation
IT Support
What is your area of specialisation?
Insurance
Location
Hong Kong
Job Type:
Temporary
Consultant name
Lewis Liu
Consultant phone
+85225306126
Job Reference
JN-062026-7038783

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.