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Guest Services Lead - Financial Services

Hong Kong Permanent HK$540,000 - HK$600,000 per year View Job Description
As an Guest Services professional in the Financial Services industry, you will provide high-level administrative and business support to senior executives, ensuring seamless operations. This role requires exceptional organisational skills and the ability to manage multiple priorities effectively.
  • Growing business across Asia
  • Requires High Standards Customer Services / Concierge skills

About Our Client

The organisation is a well-established organisation operating within the Financial Services industry globally. They operate on a discreet but impactful nature and is looking for someone to join their team as a Guest Services Lead to support visitors in their office. The background of their visitors are those UHNW and therefore require someone who is polished, corporate who carries themselves with a high level of customer service skills.

Job Description

As an Guest services Lead professional, your main responsibilities will include:

  • Providing comprehensive administrative support to senior executives, including scheduling, correspondence, and travel arrangements.
  • Coordinating and managing executive calendars to ensure optimal time management.
  • Liaising with various departments to ensure effective communication and collaboration on key projects.
  • Maintaining confidentiality and handling sensitive information with discretion.
  • Managing and prioritising incoming communications, including emails and calls, on behalf of executives.
  • Assisting in organising and coordinating meetings, events, and conferences.
  • Handling VIPs requests with discretion and within tight deadlines
  • Providing high customer service skills to visitors and being an ambassador of the firm

The Successful Applicant

As a Guest Services Lead you will require

  • Higher education in business administration, hotel management or relevant studies
  • Candidates from concierge, hospitality and secretarial backgrounds preferred
  • Proficiency in office software and tools, with excellent attention to detail and organisational skills.
  • Excellent communication skills, both written and verbal, in English, Cantonese and Mandarin
  • The ability to work independently and manage multiple tasks in a fast-paced environment.
  • A proactive mindset and problem-solving abilities to handle complex tasks effectively.
  • A high level of professionalism and discretion when dealing with sensitive information.

What's on Offer

  • Open salary for the right candidate
  • Discretionary bonus
Contact
Natalie Chung
Quote job ref
JN-042026-6995362
Phone number
+852 3602 2418

Job summary

Function
Secretarial & Business Support
Specialisation
Executive Assistant
What is your area of specialisation?
Business Services
Location
Hong Kong
Job Type:
Permanent
Consultant name
Natalie Chung
Consultant phone
+852 3602 2418
Job Reference
JN-042026-6995362

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.