Customer Service- Life Insurance - up to 35K

As an Assistant Manager (Customer Service), your main responsibilities will include:

• Managing and resolving customer inquiries in a professional and timely manner.
• Ensuring the delivery of high-quality customer service in line with company policies and standards.
• Assisting in the development and implementation of customer service strategies to enhance client satisfaction.
• Collaborating with internal departments to address customer needs effectively.
• Monitoring service quality and identifying areas for improvement.
• Providing training and support to team members to maintain service excellence.
• Preparing reports and analysing customer feedback to identify trends and opportunities for improvement.
• Handling escalated customer complaints and finding suitable resolutions.