Key Account Manager - Freight Forwarding

Account Management

• Serve as the primary point of contact for assigned key accounts.
• Develop and maintain strong relationships with customers at multiple stakeholder levels.
• Conduct regular business reviews to understand customer needs, challenges, and future requirements.
• Ensure high levels of customer satisfaction and retention.

Business Development

• Identify opportunities to expand business within existing accounts.
• Drive revenue growth through cross-selling and upselling of logistics and supply chain solutions.
• Develop account plans and growth strategies aligned with customer objectives.
• Support tender submissions, contract negotiations, and pricing discussions.

Operational Excellence

• Coordinate with internal operations, customer service, pricing, and overseas offices to ensure seamless service delivery.
• Monitor shipment performance, KPIs, and service quality.
• Resolve customer issues and escalations in a timely and professional manner.
• Ensure compliance with customer SOPs and company standards.

Commercial Management

• Manage account profitability and revenue performance.
• Prepare sales forecasts, business reports, and account performance analyses.
• Monitor market trends, competitors, and industry developments.
• Support the implementation of strategic initiatives and customer projects.