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IT Support and Techncial Specialist - Global Law Firm

Hong Kong Permanent View Job Description
As an IT Support and Technical Specialist, you will provide technical support and deliver training to ensure efficient use of technology tools within the organization. This role requires a proactive individual who can troubleshoot technical issues and facilitate user education in the professional services industry.
  • Global Law Firm in Asia - Attractive Pay
  • First- and Second-level Technical Support

About Our Client

The company is a well-established professional services firm with a strong presence in Hong Kong. Operating as part of a large organization, the company is known for its commitment to excellence and innovation in its field.

Job Description

As an IT Support and Training Specialist, your main responsibilities will include:

  • Providing first- and second-level technical support to lawyers and business services staff across the organization in Hong Kong and China
  • Diagnosing and resolving hardware, software, and connectivity issues efficiently.
  • Conducting training sessions to ensure employees are proficient in using internal systems and software.
  • Creating and maintaining user guides and training materials for technology tools.
  • Collaborating with the wider technology team to implement system updates and improvements.
  • Documenting support requests and solutions to maintain accurate records.
  • Identifying recurring technical issues and proposing long-term solutions to prevent them.
  • Staying updated with the latest technology trends relevant to the professional services industry.

The Successful Applicant

A successful IT Support and Training Specialist should have:

  • A strong understanding of IT systems, software, and troubleshooting techniques.
  • Experience in delivering technical support and training to end-users.
  • Excellent communication and presentation skills to explain complex concepts clearly.
  • The ability to work collaboratively within a team and independently when required.
  • A proactive approach to identifying and solving technical challenges.
  • A keen interest in learning and applying new technologies in the professional services industry.

What's on Offer

  • A competitive annual salary ranging from HKD 48,000 to HKD 560,000.
  • Additional benefits including a 13-month salary package.
  • Working hour from 11am to 7pm
  • Opportunities to work in a large organization with a strong presence in Hong Kong.
  • Exposure to advanced technology tools and a collaborative work environment.
  • Comprehensive training to support your professional growth.



If you are passionate about technology and enjoy helping others succeed, this could be the ideal role for you. Apply today to join a leading professional services firm in Hong Kong!

Contact
Coco Chan
Quote job ref
JN-052026-7022314
Phone number
+85225306114

Job summary

Function
IT
Specialisation
IT Support
What is your area of specialisation?
Business Services
Location
Hong Kong
Job Type:
Permanent
Consultant name
Coco Chan
Consultant phone
+85225306114
Job Reference
JN-052026-7022314

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.