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Business Analyst - Insurance Claims Project

Hong Kong Temporary View Job Description
You will play a key role in supporting strategic claims transformation initiatives, working closely with claims professionals, business stakeholders, and technology partners to enhance processes, improve customer outcomes, and support digital innovation across the claims function.
  • Experience in digital transformation
  • Familiar with claim life cycle and regulatory frameworks

About Our Client

Our client, a leading multinational insurance organisation, is seeking a Business Analyst to join its Claims Transformation team. This is an exciting opportunity for professionals with claims operations experience who are passionate about process improvement, digital transformation, and driving operational excellence.

Job Description

  • Assist in the delivery of claims transformation and process enhancement initiatives, ensuring project milestones and objectives are achieved.
  • Collaborate with business users and claims subject matter experts to gather, document, and validate business requirements.
  • Support user acceptance testing (UAT), process reviews, and solution implementation activities.
  • Liaise with internal teams and external vendors to ensure effective delivery of business and system solutions.
  • Monitor project progress, track deliverable, and provide regular updates to stakeholders.
  • Support change management activities, including user communications, training coordination, and adoption tracking.
  • Identify process improvement opportunities and contribute to automation and operational efficiency initiatives.
  • Assist with analysing claims workflows, identifying pain points, and recommending practical solutions.

The Successful Applicant

  • Bachelor's degree with around 3-4 years of experience in insurance claims, preferably within Individual Life, Group Life & Health, or claims-related transformation/system projects
  • Experience participating in process improvement, automation, digital transformation, or operational excellence initiatives within insurance or healthcare environments is highly advantageous.
  • Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.
  • Good communication skills in English, Cantonese and Mandarin

What's on Offer

  • Be part of a high-profile transformation programme
  • Work alongside senior claims and transformation professionals
  • Gain hands-on exposure to automation, digital transformation, and operational excellence projects
  • Join a collaborative team environment
Contact
Joyce Chan
Quote job ref
JN-072026-7061728
Phone number
+852 3602 2412

Job summary

Function
Banking & Financial Services
Specialisation
Business Analysis / Change / PMO
What is your area of specialisation?
Insurance
Location
Hong Kong
Job Type:
Temporary
Consultant name
Joyce Chan
Consultant phone
+852 3602 2412
Job Reference
JN-072026-7061728

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.