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(Trading) End User Support L1-3- Financial Services 40-55k

Hong Kong Temporary HK$40,000 - HK$55,000 per month (HK$480,000 - HK$660,000 per year) View Job Description
The End User Service Support L2 position in Hong Kong's financial services industry focuses on providing technical assistance and resolving IT-related issues. This temporary role requires expertise in supporting end users and ensuring smooth technology operations.
  • Great Learning Platform
  • Good Exposure to Financial Industry

About Our Client

An organisation in the financial services industry based in Hong Kong.

Job Description

As an End User Service Support L1-3, your main responsibilities will include:

  • Providing second-level technical support to end users in the financial services sector.
  • Diagnosing and resolving hardware, software, and network-related issues efficiently.
  • Coordinating with other IT teams to ensure timely resolution of incidents and requests.
  • Maintaining and updating documentation related to IT support processes and procedures.
  • Assisting in the deployment and configuration of IT systems and software.
  • Monitoring and maintaining IT infrastructure to ensure optimal performance and reliability.
  • Providing training and guidance to end users on IT tools and best practices.
  • Escalating unresolved issues to higher-level technical teams when necessary.

The Successful Applicant

A successful End User Service Support L1-3 should have:

  • Proficiency in troubleshooting hardware, software, and network issues.
  • Strong knowledge of IT systems, tools, and applications used in financial services.
  • Experience working in a technical support or IT service environment.
  • Excellent communication and problem-solving skills.
  • A customer-focused approach to providing technical support.
  • Proficiency in English and Cantonese communication.

What's on Offer

  • Opportunity for a renewable contract.
  • Exposure to the financial services industry in Hong Kong.



If you have the skills and experience required for this role, we encourage you to apply.

Contact
Alexandra Leung
Quote job ref
JN-072026-7073799
Phone number
+85225306113

Job summary

Function
IT
Specialisation
Infrastructure
What is your area of specialisation?
Financial Services
Location
Hong Kong
Job Type:
Temporary
Consultant name
Alexandra Leung
Consultant phone
+85225306113
Job Reference
JN-072026-7073799

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.