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Trade Support (Client servicing)

Hong Kong Permanent HK$30,000 - HK$45,000 per month (HK$360,000 - HK$540,000 per year) View Job Description
Client service-focused role supporting clients with trade-related inquiries, account issues, and platform support across multiple asset classes.
  • Leading financial services
  • Great working culture

About Our Client

Leading financial services

Job Description



  • Serve as the primary point of contact for clients, providing timely support on trade execution, account inquiries, and platform-related issues via phone, email, and online channels.


  • Assist clients with trading activities across multiple asset classes, including equities, futures, options, fixed income, FX, and other investment products, ensuring a smooth client experience.


  • Monitor daily trading activities and investigate trading exceptions, account discrepancies, and operational issues, escalating matters where necessary to ensure prompt resolution.


  • Handle client inquiries and complaints professionally, working closely with internal teams to resolve issues and maintain a high standard of customer service.


  • Identify opportunities for process improvement, support system enhancement initiatives, and collaborate with cross-functional teams to improve operational efficiency and client experience.



The Successful Applicant

  • Strong knowledge of financial products, including equities, options, futures, and FX.
  • Minimum 2 years of experience in financial services.
  • Background in operations, compliance, electronic trading, or fund administration preferred.
  • Strong analytical, problem-solving, and ownership mindset.
  • Fluent in English, Chinese, and preferably Mandarin; HKSI/FINRA licensing is an advantage.
  • University degree



What's on Offer

Competitive package

Contact
June Kwong
Quote job ref
JN-092026-7104001
Phone number
+85234124830

Job summary

Function
Banking & Financial Services
Specialisation
Back Office - Operations
What is your area of specialisation?
Financial Services
Location
Hong Kong
Job Type:
Permanent
Consultant name
June Kwong
Consultant phone
+85234124830
Job Reference
JN-092026-7104001

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.