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Trade Investigation (Operations)

Hong Kong Permanent HK$25,000 - HK$35,000 per month (HK$300,000 - HK$420,000 per year) View Job Description
A leading brokerage is seeking an Analyst, Trade Investigation to support the investigation of client complaints and the resolution of trade-related issues across various financial products.
  • Leading brokerage
  • Complaint handling

About Our Client

Leading brokerage.

Job Description

  • Investigate and resolve client complaints relating to trading activities across equities, options, futures, FX, fixed income, and account servicing matters.
  • Analyze issues involving trade execution, funding transactions, margin calls, corporate actions, fees, and platform performance to determine root causes.
  • Prepare clear and professional complaint responses, ensuring compliance with regulatory requirements, internal policies, and service standards.
  • Maintain detailed case documentation, supporting evidence, and timely resolution of complaints within required deadlines.
  • Partner with internal teams to escalate recurring issues, recommend process improvements, and enhance the overall client experience.



The Successful Applicant

  • Bachelor's degree with relevant academic qualifications.
  • Experienced in working financial services, preferably within complaint handling, dispute resolution, brokerage operations, trade support, banking operations, or client servicing.
  • Experience managing regulatory complaint cases and responding to enquiries from regulators such as the SFC, ASIC, or MAS is highly preferred.
  • Strong communication skills with the ability to prepare clear, professional written correspondence and engage effectively with stakeholders.
  • Good knowledge of financial markets and products, coupled with proficiency in Microsoft Word and Excel and strong English language skills.



What's on Offer

Competitive package.

Contact
June Kwong
Quote job ref
JN-092026-7115160
Phone number
+85234124830

Job summary

Function
Banking & Financial Services
Specialisation
Back Office - Operations
What is your area of specialisation?
Financial Services
Location
Hong Kong
Job Type:
Permanent
Consultant name
June Kwong
Consultant phone
+85234124830
Job Reference
JN-092026-7115160

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.