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Technical Delivery Head - IT Vendor (SaaS)

Hong Kong Permanent HK$900,000 - HK$1,000,000 per year View Job Description
Technical Delivery Lead oversees the successful delivery of cloud, observability, and ITSM projects for enterprise customers. This role combines technical leadership, stakeholder management, solution governance, and delivery excellence, ensuring solutions are delivered on time, within scope, and aligned with business and technical objectives.
  • Chinese IT Vendor - SaaS
  • Service Delivery Management, CRM, Project Management

About Our Client

This opportunity is with a well-established organization within the Technology & Telecoms industry. The company is a mid-sized enterprise focused on delivering cutting-edge solutions and services to its clients, fostering innovation and excellence in its operations.

Job Description

As a Technical Delivery Lead, your main responsibilities will include:

Delivery Leadership

  • Lead end-to-end delivery of ITSM, observability, cloud, and digital operations initiatives.
  • Manage project plans, milestones, dependencies, and risks.
  • Ensure successful execution throughout the project lifecycle, including design, build, testing, deployment, and transition to operations.
  • Drive delivery excellence across multiple concurrent customer engagements.



Technical Governance

  • Provide technical oversight and guidance throughout solution implementation.
  • Review solution designs, architecture decisions, and implementation approaches.
  • Identify and mitigate technical risks, dependencies, and integration challenges.
  • Ensure adherence to security, scalability, and operational best practices.



Stakeholder Management

  • Act as the primary delivery contact for customer stakeholders.
  • Facilitate workshops, steering committee meetings, and project governance reviews.
  • Communicate project status, key decisions, risks, and mitigation plans.
  • Align customer expectations with project objectives and delivery commitments.



Service Transition & Operational Readiness

  • Ensure solutions meet operational acceptance criteria before go-live.
  • Coordinate knowledge transfer and transition activities with support and managed services teams.
  • Establish monitoring, reporting, and operational procedures for ongoing service support.



Team Leadership

  • Lead cross-functional teams including business analysts, consultants, engineers, and architects.
  • Provide coaching, mentorship, and technical leadership.
  • Foster collaboration, accountability, and continuous improvement.
  • Support capability development and knowledge sharing across the delivery organization.



Quality Assurance

  • Ensure project deliverables meet quality standards and customer requirements.
  • Drive issue resolution and escalation management.
  • Oversee SIT, UAT, deployment validation, and post-implementation reviews.
  • Champion continuous improvement initiatives across delivery processes.

The Successful Applicant

A successful Technical Delivery Lead should have:

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.
  • 7+ years of experience in technology delivery, consulting, managed services, or enterprise solution implementation.
  • Proven experience leading complex enterprise technology projects.
  • Strong understanding of ITSM, IT Operations, Cloud, and Digital Transformation initiatives.
  • Experience managing customer-facing engagements and executive stakeholders.
  • Excellent communication, presentation, and problem-solving skills.



Preferred Qualifications:

  • Experience with ServiceNow, observability platforms, AIOps, or cloud-native technologies.
  • ITIL Foundation or higher certification.
  • PMP, Prince2, Agile, Scrum, or related project management certifications.

What's on Offer

If you are ready to take on a leadership role and make a significant impact, we encourage you to apply for the Delivery Head position today.

Contact
Coco Chan
Quote job ref
JN-072026-7056736
Phone number
+85225306114

Job summary

Function
IT
Specialisation
IT Architecture
What is your area of specialisation?
Technology & Telecoms
Location
Hong Kong
Job Type:
Permanent
Consultant name
Coco Chan
Consultant phone
+85225306114
Job Reference
JN-072026-7056736

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.