Save Job Back to Search Job Description Summary Similar JobsInternational Pharmacy & FMCG BusinessBased in MacauAbout Our ClientOur client is seeking an experienced and commercially driven Senior Retail Sales & Operations Manager/ Deputy General Manager to support the continued growth and operational excellence of the retail business in Macau.This role is responsible for overseeing daily retail operations, driving sales performance, identifying business growth opportunities, managing supplier and business partner relationships, and leading a high-performing retail team. The successful candidate will play a key role in strengthening operational efficiency, enhancing customer experience, and supporting the company's strategic expansion plans.The ideal candidate will possess strong retail sales and operations management experience, excellent commercial acumen, and a proven track record in delivering business results within a fast-paced retail environment.Job DescriptionRetail Operations ManagementOversee the day-to-day operations of retail stores to ensure efficient, profitable, and customer-focused operations.Monitor sales performance, inventory levels, merchandising standards, and service quality across all locations.Drive operational excellence through process improvements, productivity enhancement, and effective cost control.Ensure compliance with company policies, operational procedures, and relevant regulatory requirements.Maintain high standards of store presentation, product availability, and customer satisfaction.Sales & Business DevelopmentDevelop and implement sales strategies to achieve business objectives and revenue targets.Identify market trends, customer needs, and new business opportunities to drive sustainable growth.Expand and strengthen relationships with suppliers, vendors, distributors, and strategic business partners.Support contract negotiations, commercial agreements, and new business initiatives.Identify opportunities for new product categories, services, and revenue streams.Commercial & Category ManagementAnalyse sales performance, customer behaviour, and market trends to optimise product assortment and category performance.Develop pricing, promotional, and merchandising strategies to maximise sales and profitability.Work closely with suppliers and internal stakeholders to execute marketing campaigns and promotional activities.Monitor inventory turnover, stock management, and product lifecycle performance.Team LeadershipLead, coach, and develop retail teams to achieve sales and operational goals.Foster a customer-focused, collaborative, and high-performance culture.Support recruitment, training, succession planning, and performance management initiatives.Ensure teams are well-equipped to deliver exceptional customer service and operational excellence.Business Performance & ReportingMonitor and report on key business KPIs, including sales, profitability, inventory performance, and operational efficiency.Support budgeting, forecasting, and business planning processes.Identify risks and opportunities and implement action plans to improve business performance.Collaborate with cross-functional teams to support business growth and operational improvements.The Successful ApplicantEducation & ExperienceBachelor's degree or above in Business Administration, Marketing, Retail Management, Supply Chain, or a related discipline.Minimum 8-10 years of experience in retail operations, sales management, business development, or commercial management.Proven track record in managing multi-store retail operations and achieving sales growth.Experience in supplier management, business negotiations, and partnership development.Hands-on experience leading and developing teams within a retail environment.Competencies & SkillsStrong commercial awareness and business acumen.Excellent leadership, communication, and stakeholder management skills.Strong analytical and problem-solving abilities with a data-driven approach.Proven negotiation and relationship management capabilities.Ability to work effectively in a fast-paced and dynamic environment.Proficiency in Microsoft Office applications and retail reporting tools.Fluency in Cantonese and Mandarin, with good command of English.Familiarity with the Macau retail market is highly preferred.A hands-on retail leader with a strong passion for sales growth and operational excellence.Commercially minded with the ability to identify opportunities and translate them into business results.Strong relationship builder with experience managing external partners and internal stakeholders.Results-oriented, proactive, and capable of leading teams through periods of growth and transformation.Comfortable balancing strategic planning with day-to-day operational execution in a dynamic retail environment.What's on OfferThis company offers the successful candidate a promising career path with a dynamic working environment.ContactMs. ChanQuote job refJN-062026-7033358Phone number+852 3412 4861Job summaryFunctionRetail & SourcingSpecialisationArea ManagementWhat is your area of specialisation?RetailLocationMacauJob Type:PermanentConsultant nameMs. ChanConsultant phone+852 3412 4861Job ReferenceJN-062026-7033358
