Save Job Back to Search Job Description Summary Similar JobsInternational Luxury BrandGreat ExposureAbout Our ClientOur client is seeking a passionate and experienced Digital Client Services Team Leader to join a leading international luxury retail environment. In this role, you will oversee a dynamic customer service team, delivering exceptional client experiences while driving both service excellence and sales performance across the Asia Pacific region. You will play a key role in building strong client relationships through digital channels and ensuring every interaction reflects premium brand standards.Job DescriptionLead and support a team providing customer service across multiple digital platforms, including phone, live chat, email, and social mediaDevelop client relationships and drive revenue through personalized client outreach and clienteling strategiesUnderstand customer needs and effectively resolve product or service-related concernsProvide end-to-end support throughout the e-commerce journey, including aftersales serviceCollaborate with internal stakeholders to ensure timely and effective issue resolutionCoach, mentor, and motivate team members to achieve KPIs and deliver high performanceMonitor team performance and provide constructive feedback and guidanceFoster a positive and collaborative team culture with strong communicationAssist with daily operations to ensure service standards and targets are consistently metEnsure proper escalation procedures are followed and handled efficientlyThe Successful ApplicantMinimum 4 years of experience in customer service, preferably within luxury, fashion, or retail industriesProven ability in driving sales and building client relationships (clienteling experience is highly preferred)Strong customer-first mindset with excellent problem-solving abilitiesFluency in English, Mandarin, and Cantonese (both spoken and written)Strong leadership skills with the ability to inspire and develop a teamHighly proactive, energetic, and results-drivenStrong analytical and communication skillsWillingness to work on shifts, weekends, and public holidaysWhat's on OfferThis is an exciting opportunity to be part of a fast-paced, digitally driven environment within the luxury industry, where you can make a meaningful impact on both customer experience and business growth.ContactMs. ChanQuote job refJN-052026-7010720Phone number+852 3412 4861Job summaryFunctionSalesSpecialisationBusiness DevelopmentWhat is your area of specialisation?RetailLocationHong KongJob Type:PermanentConsultant nameMs. ChanConsultant phone+852 3412 4861Job ReferenceJN-052026-7010720
