Back to search

IT Support 30-40K

Tung Chung Temporary HK$30,000 - HK$40,000 per month (HK$360,000 - HK$480,000 per year) View Job Description
As an IT Support professional in the technology and telecoms industry, you will provide essential technical assistance and troubleshooting support to ensure smooth daily operations. Based in Hong Kong, this temporary role focuses on delivering effective solutions and maintaining system efficiency.
  • Stable end-user support role with broad IT exposure
  • Mix of Deskside and Application Support responsibilities

About Our Client

Our client is within the technology and telecoms industry in Hong Kong.

Job Description

  • Provide onsite and remote technical support for end-users across hardware, software, and mobile devices
  • Troubleshoot and resolve issues related to PCs, laptops, printers, peripherals, and handheld devices
  • Deliver application support following established SOPs and support procedures
  • Assist users with system access, configurations, performance issues, and business application enquiries
  • Coordinate with infrastructure teams, application owners, vendors, and business stakeholders to resolve incidents
  • Support employee onboarding, IT setup, and user account management activities
  • Maintain accurate IT asset inventory and lifecycle records
  • Perform preventive maintenance and contribute to operational documentation and knowledge sharing
  • Assist with system monitoring, software updates, backups, and routine IT administration tasks
  • Ensure compliance with IT security standards, policies, and operational best practices
  • Manage support tickets and ensure timely resolution of end-user requests
  • Lead and coordinate daily support activities and incoming work assignments when required

The Successful Applicant

  • Diploma or Degree holder in Information Technology, Computer Science, or a related discipline
  • 3-5 years or above of hands-on IT support experience
  • Strong experience in both Deskside Support and Application Support environments
  • Proven troubleshooting skills for PCs, laptops, peripheral devices, and end-user computing equipment
  • Good understanding of Microsoft 365, Office applications, and common business systems
  • Experience supporting users based on SOPs, knowledge bases, and documented processes
  • Familiarity with ticketing platforms such as ServiceNow, Jira, Remedy, or equivalent tools
  • Knowledge of ITIL concepts and IT service management practices is preferred
  • Strong stakeholder management and vendor coordination experience
  • Demonstrated leadership experience supervising a small support team or coordinating support workloads
  • Customer-focused mindset with excellent problem-solving and communication skills
  • Fluent in Cantonese and English; Mandarin is an advantage
  • Able to work independently while collaborating effectively with cross-functional teams

What's on Offer

  • Competitive salary and benefits package.
  • Exposure to both application and infrastructure support functions
  • Collaborative team environment with leadership opportunities



If you're ready to contribute your IT expertise in the technology and telecoms industry, apply for this role in Hong Kong today.

Contact
Michael Loe
Quote job ref
JN-072026-7072721
Phone number
+85225306127

Job summary

Function
IT
Specialisation
IT Support
What is your area of specialisation?
Technology & Telecoms
Location
Tung Chung
Job Type:
Temporary
Consultant name
Michael Loe
Consultant phone
+85225306127
Job Reference
JN-072026-7072721

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.