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End User Service Support L2- Financial Services 35-45k

Central and Western District Temporary HK$35,000 - HK$45,000 per month (HK$420,000 - HK$540,000 per year) View Job Description
Provide hands-on technical support for a global workforce, managing Windows, macOS, Microsoft 365, VDI, and endpoint technologies while delivering an exceptional end-user experience. This role offers exposure to enterprise infrastructure projects, cloud initiatives, executive support, and close collaboration with global technology teams in a fast-paced environment.
  • Join a high-impact IT team in a fast-paced, technology-driven environment.
  • Gain hands-on exposure across End User Support.

About Our Client

Our client is a leading global alternative investment firm with a strong presence across major financial markets and a significant focus on technology-driven investment strategies. The organization combines advanced technology, quantitative research, and robust infrastructure to support its global business operations and investment teams.

Job Description

  • Provide technical support to a global user base, including front-office, operations, and technology teams, ensuring timely resolution of end-user issues and continuous improvement of user experience.
  • Monitor, maintain, and support Windows infrastructure, virtual desktop environments (VDI), SaaS platforms, and desktop applications.
  • Manage and troubleshoot end-user computing environments across Windows and macOS platforms.
  • Participate in IT projects and technology rollouts, including desktop cloud migrations, mobile endpoint initiatives, office expansions, and workplace technology deployments.
  • Deliver high-touch support to senior executives and critical business users.
  • Provide support for meeting rooms, audio-visual systems, and video conferencing solutions.
  • Collaborate with a global End User Services team and contribute to a 24/7 support model across multiple office locations.
  • Assist with project planning, implementation, and operational improvements to enhance service delivery and standardization.
  • Partner closely with infrastructure, network, and other technology teams to resolve issues and support business initiatives.
  • Drive automation, process improvements, and innovative solutions to optimize the end-user computing experience.

The Successful Applicant

  • Bachelor's degree or above.
  • Proven experience providing Executive/C-Level support.
  • Strong experience supporting Windows 10/11 and macOS environments.
  • Solid knowledge of Microsoft 365 and Windows administration.
  • Experience with scripting and automation using PowerShell.
  • Experience supporting AV systems, conference rooms, and video conferencing technologies.
  • Familiarity with Citrix Cloud, XenDesktop, or XenApp environments.
  • Exposure to Microsoft Azure administration, including Endpoint Management, Exchange, and VDI-related technologies.
  • Experience with IT service management processes and ticketing systems such as ServiceNow.
  • Knowledge of endpoint management platforms, including Intune and JAMF.
  • Strong collaboration skills with the ability to work effectively across infrastructure teams and business stakeholders.
  • Excellent written and verbal communication skills.
  • Demonstrated ownership, problem-solving ability, and a track record of successful project delivery.
  • Experience in financial services or trading floor environments, along with exposure to VMware, Windows Server administration, and networking technologies, would be highly advantageous.

What's on Offer

  • Competitive monthly salary and benefits package.
  • World platform to develop your career.
  • Work life balance environment.



This role offers a chance to contribute to a key function within the financial services industry in Hong Kong. If this role fits your experience, we encourage you to apply.

Contact
Lewis Liu
Quote job ref
JN-072026-7073799
Phone number
+85225306126

Job summary

Function
IT
Specialisation
IT Support
What is your area of specialisation?
Financial Services
Location
Central and Western District
Job Type:
Temporary
Consultant name
Lewis Liu
Consultant phone
+85225306126
Job Reference
JN-072026-7073799

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.