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Digital Customer Service Officer

Hong Kong Temporary HK$15,000 - HK$25,000 per month (HK$180,000 - HK$300,000 per year) View Job Description
Assisted and support new application training to front-office users, arrange on-site support and online support.
  • 1-year renewable contract
  • Provide User Training on Application, Follow up and Presentation

About Our Client

My client is a global insurance and financial services company. Offering life, health, and investment solutions. With a strong presence across multiple countries, it provides protection, savings, and retirement products. Focused on innovation and customer well-being, it supports individuals and businesses in securing financial stability and future growth.

Job Description

  • Respond to user inquiries and complaints through digital channels (in-app chat, email, social media, etc.).
  • Troubleshoot app-related problems, escalate technical issues to the IT team, and follow up to ensure resolution.
  • Assist customers with app navigation, transactions, and account-related queries.
  • Gather customer feedback to help improve app functionality and user experience.
  • Maintain FAQs, guides, and self-help resources to empower users.
  • Work closely with product, IT, and marketing teams to enhance digital customer service strategies.
  • Ensure timely and professional responses, maintaining high service quality and customer satisfaction.



The Successful Applicant

  • Bachelor's degree in Business, IT, Communications, or a related field.
  • Min. 1-3 years in customer service, preferably in digital platforms, fintech, or insurance industries.
  • Familiarity with mobile apps, CRM systems, and digital support tools (e.g., chatbots, ticketing systems).
  • Strong written and verbal communication skills in [Specify Language(s)].
  • Ability to analyze and resolve customer issues efficiently.
  • Comfortable working in a fast-paced digital environment with evolving technologies.



What's on Offer

  • Work-life balance
  • Supportive team
  • Attractive package
Contact
Samantha Yiu
Quote job ref
JN-022025-6674621
Phone number
36022470

Job summary

Function
Marketing
Specialisation
Analysis & Planning
What is your area of specialisation?
Insurance
Location
Hong Kong
Job Type:
Temporary
Consultant name
Samantha Yiu
Consultant phone
36022470
Job Reference
JN-022025-6674621

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.