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Digital Banking Platform Manager - $60-65K, bonus, perm

Hong Kong Permanent View Job Description
The Digital Banking Platform Manager is responsible for managing and enhancing the Bank's digital banking platforms, ensuring reliable service delivery, optimal customer experience, regulatory compliance, and alignment with business objectives. The role partners closely with business units, technology teams, vendors, and control functions to drive platform evolution, operational efficiency, and digital transformation initiatives.
  • E-banking, Mobile Banking, Web-banking
  • Platform owner/ Product owner & management

About Our Client

The hiring company is a well-established organization in the financial services industry. With a reputation for stability and growth, the company is committed to advancing digital banking offerings to meet evolving customer needs.

Job Description

As a Digital Banking Platform Manager, your main responsibilities will include:

  • Manage and enhance the Bank's digital banking platforms, including mobile and internet banking services.
  • Drive digital channel initiatives and platform enhancements aligned with business objectives and customer needs.
  • Gather business requirements and lead projects from planning through implementation, testing, and launch.
  • Collaborate with business, technology, operations, risk, compliance, and external vendors to deliver quality digital solutions.
  • Monitor platform performance, customer adoption, and service quality, recommending continuous improvements. Ensure digital banking services comply with regulatory requirements, policies, and governance standards.
  • Conduct market and competitor analysis to identify opportunities for innovation and digital growth.
  • Support platform releases, change management, incident resolution, and post-implementation reviews.
  • Lead and mentor team members while promoting best practices in digital banking delivery and operations.

The Successful Applicant

A successful Digital Banking Platform Manager should have:

    • Bachelor's degree in Business Administration, Information Technology, Finance, or a related discipline.
    • Minimum 8-10 years of banking experience, with at least 5 years in Digital Banking, Channel Management, Platform Management, or Technology Delivery.
    • Proven experience managing digital banking platforms and leading cross-functional projects.
    • Experience in retail and/or corporate banking products and services is highly desirable.
    • Solid knowledge of banking regulations, risk controls, and compliance requirements relating to digital channels.
    • Excellent analytical and problem-solving abilities with a customer-centric mindset.



What's on Offer

  • Opportunities to lead impactful digital transformation projects in Hong Kong.
  • Fluent in English and Chinese (Cantonese and Putonghua preferred).



If you are passionate about advancing digital banking within the financial services industry, apply now to take the next step in your career!

Contact
Coco Chan
Quote job ref
JN-052026-7025814
Phone number
+85225306114

Job summary

Function
IT
Specialisation
IT Business Analysis
What is your area of specialisation?
Financial Services
Location
Hong Kong
Job Type:
Permanent
Consultant name
Coco Chan
Consultant phone
+85225306114
Job Reference
JN-052026-7025814

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.