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Customer Success Manager (market intelligence and analytics)

Hong Kong Permanent HK$540,000 - HK$660,000 per year View Job Description
Manage and grow relationships with institutional investment clients across APAC, helping them maximize value from market intelligence and alternative data research. Drive client engagement, retention, and expansion opportunities while serving as a trusted advisor on investment insights and industry trends.
  • Join a leading global market intelligence firm.
  • Work directly with top institutional investors across APAC

About Our Client

Our client is a leading global market intelligence and analytics company that transforms large-scale alternative data into actionable insights for institutional investors and multinational corporations. With a strong presence across the US and Asia-Pacific, the firm is recognized for its innovative, data-driven approach and high-performance culture focused on growth, ownership, and impact.

Job Description

As a Customer Success Manager, your main responsibilities will include:

  • Manage and develop relationships with institutional investment clients across the APAC region.
  • Drive product adoption and user engagement by helping clients maximize the value of market intelligence and research offerings.
  • Serve as a trusted advisor, providing insights on product capabilities and investment-related themes.
  • Identify expansion opportunities, mitigate client risks, and support retention initiatives.
  • Deliver exceptional client service while managing a high-volume portfolio of sophisticated financial clients.
  • Collaborate cross-functionally to enhance the client experience and achieve commercial objectives.

The Successful Applicant

A successful Customer Success Manager should have:

  • Experience working in client-facing roles, ideally within professional services or sales.
  • A strong ability to understand and address client needs effectively.
  • Excellent communication and interpersonal skills to build trust with clients.
  • A results-driven mindset with a focus on client success and retention.
  • Proficiency in analysing client data and providing actionable recommendations.
  • Fluency in English, with additional language skills being an advantage.

What's on Offer

  • Bachelor's degree holder with 3-8 years of experience in financial services, expert networks, investment research, client success, or account management.
  • Fluent in English and Mandarin, with strong verbal and written communication skills.
  • Demonstrates a genuine interest in financial markets, investing, and data-driven insights.
  • Strong relationship-building and stakeholder management capabilities.
  • Able to communicate complex concepts clearly to sophisticated client audiences.
  • Self-motivated, resilient, and comfortable working in a fast-paced, high-growth environment.
  • Strong commercial mindset with the ability to identify client engagement and expansion opportunities.



If you are interested in this role, we encourage you to apply.

Contact
Anthea Cheung
Quote job ref
JN-092026-7112972
Phone number
+852 2530 6121

Job summary

Function
Sales
Specialisation
Business Development
What is your area of specialisation?
Financial Services
Location
Hong Kong
Job Type:
Permanent
Consultant name
Anthea Cheung
Consultant phone
+852 2530 6121
Job Reference
JN-092026-7112972

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.