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Customer Success Manager (AI FinTech Leader)

Hong Kong Island Permanent HK$480,000 - HK$600,000 per year View Job Description
Build strong relationships with existing clients, helping them successfully adopt and maximize the value of the company's AI-powered platform. Drive customer satisfaction, retention, renewals, and growth through proactive account management and ongoing support.
  • Join a fast-growing AI FinTech leader
  • Strong career growth and earning potential

About Our Client

Our client is a rapidly growing AI-powered financial technology company that provides cutting-edge research and productivity solutions for institutional investors. Its flagship platform is widely used by leading asset managers and investment professionals, helping them improve research efficiency, decision-making, and workflow productivity.

Job Description

As a Customer Success Manager, your main responsibilities will include:

  • Manage and develop relationships with existing clients to drive product adoption and engagement.
  • Deliver onboarding, product training, and ongoing support to ensure a positive customer experience.
  • Maintain regular communication with clients, gather feedback, and collaborate with internal teams to enhance product value.
  • Monitor customer usage and satisfaction, proactively addressing issues and increasing account activity.
  • Drive client renewals and identify upselling opportunities to support revenue growth.
  • Partner with cross-functional teams to resolve client concerns and improve retention outcomes.

The Successful Applicant

A successful Customer Success Manager should have:

  • Bachelor's degree in Finance, Marketing, Business Administration, or a related discipline.
  • 3-8 years of experience in Customer Success, Account Management, or a client-facing role.
  • Previous exposure to SaaS, FinTech, financial services, asset management, or securities industries is highly preferred.
  • Strong communication and stakeholder management skills with a customer-centric mindset.
  • Analytical and results-driven, with proficiency in Excel and CRM systems.
  • A proactive team player who can collaborate effectively across functions and drive client success.

What's on Offer

  • Annual salary between HKD 400,000 and HKD 600,000.
  • Generous annual leave entitlements.
  • Opportunity to work in the AI industry



If you are interested in this Customer Success Manager role, we encourage you to apply.

Contact
Anthea Cheung
Quote job ref
JN-072026-7070453
Phone number
+852 2530 6121

Job summary

Function
Sales
Specialisation
Account Manager
What is your area of specialisation?
Technology & Telecoms
Location
Hong Kong Island
Job Type:
Permanent
Consultant name
Anthea Cheung
Consultant phone
+852 2530 6121
Job Reference
JN-072026-7070453

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.