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Customer Service Officer (Shift Duties)

Tai Kok Tsui Permanent HK$18,000 - HK$20,000 per month (HK$216,000 - HK$240,000 per year) View Job Description
A reputable organisation is looking for a Customer Services Officer to join their team. Open to candidates with form 5 / DSE or above.
  • 40 working hours per week
  • Open to fresh graduates / DSE or above

About Our Client

Our client is a well-established organisation providing technology-enabled business solutions and operational support services to a wide range of public and private sector clients in Hong Kong. With a strong reputation for service excellence and innovation, they operate large-scale service platforms that support critical customer-facing and administrative functions.

Job Description

  • Handle customer enquiries, including billing and service-related issues
  • Respond to complaints and follow up to ensure satisfactory resolution
  • Coordinate with internal teams to resolve customer requests efficiently
  • Provide administrative support such as:
    • Managing user accounts
    • Updating FAQs and internal knowledge base
    • Updating financial records



The Successful Applicant

  • HKDSE / Form 5 or above
  • Minimum 1 year of experience in customer service and/or accounting preferred
  • Fresh graduates are welcome to apply
  • Candidates with accounting qualifications (e.g. LCCI / AAT Level 2 or above) will have an advantage
  • Good command of Cantonese, English, and Mandarin
  • Proficient in MS Office applications (Word, Excel, PowerPoint, Outlook) and Chinese typing



What's on Offer

  • Stable working environment
  • 24 x 7 services in roster and 40 x working hours per week
Contact
Joyce Chan
Quote job ref
JN-062026-7049268
Phone number
+852 3602 2412

Job summary

Function
Secretarial & Business Support
Specialisation
Customer Services
What is your area of specialisation?
Technology & Telecoms
Location
Tai Kok Tsui
Job Type:
Permanent
Consultant name
Joyce Chan
Consultant phone
+852 3602 2412
Job Reference
JN-062026-7049268

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.