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Customer Service Assistant / Officer - Fresh grad welcome

Kwun Tong Temporary HK$16,000 - HK$18,000 per month (HK$192,000 - HK$216,000 per year) View Job Description
As a Customer Service Officer in the insurance industry, you will support customers by addressing inquiries, resolving issues, and ensuring a high level of satisfaction. This role offers an opportunity to contribute to a professional and customer-focused environment.
  • 2 years' experience in customer service, fresh grad welcome
  • Immediate availability is highly preferred

About Our Client

The employer is a large organization within the financial service industry, known for its strong presence and commitment to providing comprehensive financial service solutions. They prioritize operational excellence and customer satisfaction.

Job Description

  • Handle customer enquiries professionally via phone, email, and other communication channels
  • Provide accurate information and timely support to customersAssist in follow‑up actions, case logging, and ensuring service quality standards
  • Work closely with internal teams to resolve issues efficiently
  • Maintain a high level of professionalism in all customer interactions

The Successful Applicant

  • Higher diploma or University graduate in any discipline
  • 2 years of solid customer service experience, fresh grad welcome
  • Preferably gained in insurance or financial institutions
  • Good communication skills in English and Chinese, both written and spoken
  • Prior experience in a call centre or service centre environment is highly preferred
  • Positive attitude, customer‑oriented mindset, and ability to work under pressure
  • Immediate availability is highly preferred

What's on Offer

  • Opportunities to gain valuable experience in the financial service industry.
  • Exposure to a professional work environment within a large organization.



If you are passionate about customer service and are ready to contribute to a leading company in the insurance industry, we encourage you to apply for this exciting opportunity.

Contact
Yuri Tsang
Quote job ref
JN-042026-7005100
Phone number
+85225306122

Job summary

Function
Secretarial & Business Support
Specialisation
Customer Services
What is your area of specialisation?
Insurance
Location
Kwun Tong
Job Type:
Temporary
Consultant name
Yuri Tsang
Consultant phone
+85225306122
Job Reference
JN-042026-7005100

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.