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Assistant Manager - General Banking Service, Customer Service

Hong Kong Permanent HK$30,000 - HK$35,000 per month (HK$360,000 - HK$420,000 per year) View Job Description
As an Assistant Manager/Manager in General Banking Service (Customer Service), you will play a key role in ensuring exceptional service delivery to customers in the financial services industry. This role requires a strong understanding of banking operations and the ability to manage customer relationships effectively.
  • Leading banking group
  • Provide excellent client services for corporate/ FI clients

About Our Client

This opportunity is with a well-established organization within the financial services industry. The company operates on a large scale, offering comprehensive banking and financial solutions, and is committed to delivering high-quality service to its customers.

Job Description

  • Managing day-to-day operations in general banking services to ensure smooth and efficient workflows.
  • Providing exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
  • Overseeing and improving operational processes to enhance customer satisfaction and service quality.
  • Collaborating with internal teams to ensure compliance with regulatory requirements and company policies.
  • Monitoring and analyzing service metrics to identify areas for improvement and implement solutions.
  • Training and mentoring team members to maintain high service standards.
  • Supporting the implementation of new banking products and services to meet customer needs.
  • Building and maintaining strong relationships with customers to promote loyalty and trust.

The Successful Applicant

  • A strong understanding of general banking operations and customer service principles.
  • Excellent communication and interpersonal skills to interact effectively with customers and team members.
  • Proven problem-solving abilities to address customer concerns and operational challenges.
  • Familiarity with compliance and regulatory standards in the financial services industry.
  • The ability to work collaboratively in a fast-paced environment.

What's on Offer

  • Competitive annual compensation package
  • Permanent role with opportunities for professional growth and career advancement.
  • A collaborative and supportive company culture in the financial services industry.
Contact
June Kwong
Quote job ref
JN-042026-6991940
Phone number
+85234124830

Job summary

Function
Banking & Financial Services
Specialisation
Back Office - Operations
What is your area of specialisation?
Financial Services
Location
Hong Kong
Job Type:
Permanent
Consultant name
June Kwong
Consultant phone
+85234124830
Job Reference
JN-042026-6991940

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.