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Analyst, Trade Dispute

Hong Kong Permanent HK$25,000 - HK$35,000 per month (HK$300,000 - HK$420,000 per year) View Job Description
This role will handle and resolve customer disputes while ensuring compliance with relevant regulations.
  • Leading brokerage
  • Good career path

About Our Client

A leading brokerage.

Job Description

  • Reviewing and analysing customer disputes to determine appropriate resolutions.
  • Managing communication with clients to address and resolve issues effectively.
  • Ensuring all dispute cases comply with relevant financial regulations and internal policies.
  • Collaborating with internal teams to gather necessary information for case resolutions.
  • Maintaining accurate records of dispute cases and resolutions.
  • Identifying trends in disputes and recommending process improvements.
  • Preparing reports on dispute resolution activities for management review.
  • Staying updated on industry developments and regulatory changes.

The Successful Applicant

  • Bachelor degree holder.
  • A strong understanding of the financial services industry and banking operations.
  • Excellent analytical and problem-solving skills.
  • Strong communication skills for engaging with clients and internal stakeholders.
  • Knowledge of financial regulations and compliance requirements.

What's on Offer

Competitive package.

Contact
June Kwong
Quote job ref
JN-092026-7115160
Phone number
+85234124830

Job summary

Function
Banking & Financial Services
Specialisation
Back Office - Operations
What is your area of specialisation?
Financial Services
Location
Hong Kong
Job Type:
Permanent
Consultant name
June Kwong
Consultant phone
+85234124830
Job Reference
JN-092026-7115160

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.