Save Job Back to Search Job Description Summary Similar JobsGlobal Collaboration & VisibilityExposure to Complex Oracle POS EnvironmentsAbout Our ClientOur client is a globally recognised international retail brand with a strong presence across Asia‑Pacific. The organisation operates a complex, multi‑country retail environment and invests heavily in technology, store systems, and digital transformation to support its premium customer experience.Job DescriptionAct as a regional technical lead for Retail IT solutions, providing hands‑on support across project implementations, rollouts, and BAU operationsPartner closely with Global and APAC project teams to plan and execute retail system deployments, upgrades, and enhancementsProvide subject matter expertise on Oracle POS and other related retail technologies, advising on best practices and technical design decisionsManage and coordinate third‑party vendors and deployment partners, ensuring delivery quality, technical standards, and effective knowledge transferOwn incident, problem, and change management for retail systems, including root‑cause analysis and long‑term remediationLead troubleshooting activities across POS, back‑office, interfaces, and store infrastructure, ensuring timely resolution and escalation where requiredProduce and maintain technical documentation, operational procedures, and deployment standards for regional useCollaborate with regional and global support teams to prioritise and resolve critical retail incidents, minimising store and business impactProactively review system performance, capacity, and stability, identifying improvement opportunities across tools, processes, and architectureSupport store technology environments, including hardware configuration, break/fix activities, and POS peripherals when necessaryMaintain up‑to‑date knowledge of retail technologies to drive continuous improvement and system resilienceThe Successful ApplicantDegree or industry‑recognised IT qualification (e.g. MCSE, CCNA, or equivalent experience)Experience with enterprise retail platforms such as Oracle, Epicor, or Omnico is highly desirableProven experience in a senior retail IT support or systems specialist role within a global retail organisationStrong, hands‑on experience with Oracle POS / Oracle Retail systems (or equivalent enterprise POS platforms)Solid understanding of Retail Back Office functions, store operations, and end‑to‑end retail workflowsStrong technical knowledge across Windows platforms, retail store infrastructure, and POS environmentsWorking knowledge of SQL for basic queries, troubleshooting, and data validationFoundational understanding of networking concepts relevant to retail store environmentsExperience supporting multi‑country, multi‑time‑zone operations, with a customer‑facing mindsetAble to manage workload independently, prioritise incidents, and meet deployment deadlinesStrong stakeholder communication skills, including the ability to explain technical concepts to non‑technical usersComfortable making technical assessments, proposing solutions, and providing workaround options when neededWhat's on OfferOpportunity to work with a reputable large organization in the retail industry.Exposure to cutting-edge technology and innovative projects.Collaborative and professional work environment in the heart of Hong Kong.If you are a motivated Senior Retail Systems Technical Specialist ready to take on an exciting opportunity in Hong Kong, we encourage you to apply today!ContactJohnson ChoyQuote job refJN-032026-6979929Phone number+852 3602 2467Job summaryFunctionITSpecialisationSystems AdministrationWhat is your area of specialisation?RetailLocationHong Kong IslandJob Type:TemporaryConsultant nameJohnson ChoyConsultant phone+852 3602 2467Job ReferenceJN-032026-6979929
