IT Support- Banking, L1

As an IT Support professional, your main responsibilities will include:

• Provide 1st and 2nd line technical support to internal users, including troubleshooting hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripheral equipment.
• Support Windows operating systems, Microsoft 365 applications, Outlook, Teams, and office productivity tools.
• Manage user accounts, access rights, password resets, and security permissions through Active Directory.
• Handle incident and service requests through the ticketing system, ensuring timely resolution in accordance with SLA requirements.
• Support onboarding and offboarding activities, including device setup and access provisioning.
• Troubleshoot connectivity issues related to LAN/WAN, VPN, Wi-Fi, and network devices.
• Coordinate with infrastructure teams, vendors, and external service providers to resolve complex technical issues.
• Participate in IT asset management, inventory control, hardware refresh, and software deployment initiatives.
• Ensure compliance with bank policies, security standards, audit requirements, and regulatory guidelines.
• Assist with IT projects, system upgrades, office relocations, and technology rollout initiatives when required.
• Provide support outside business hours on a rotational basis for critical incidents and maintenance activities.