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Head/ Manager, CS

Hong Kong Permanent HK$50,000 - HK$60,000 per month (HK$600,000 - HK$720,000 per year) View Job Description
As the Head/ Manager, Customer Services in the financial services industry, you will oversee the customer service department, ensuring smooth KYC operations and excellent client experiences. This permanent role is based in Hong Kong and offers a rewarding opportunity to drive service excellence in the banking & financial services sector.
  • Leading Chinese securities firm.
  • Opportunity to lead a small team.

About Our Client

Leading Chinese securities firm.

Job Description

  • Overseeing the customer service/ KYC team and ensuring adherence to service quality standards.
  • Developing and implementing strategies to enhance customer satisfaction and loyalty.
  • Managing customer inquiries and complaints, ensuring timely and effective resolution.
  • Collaborating with internal departments to streamline processes and improve service efficiency.
  • Monitoring key performance indicators and preparing regular performance reports.
  • Providing leadership, coaching, and support to the customer service team.
  • Ensuring compliance with company policies and regulatory requirements in the banking & financial services sector.
  • Identifying opportunities for process improvements and implementing best practices.

The Successful Applicant

  • A strong background in customer service and KYC within the financial services industry.
  • Proven ability to lead and manage a team effectively.
  • Excellent problem-solving skills and attention to detail.
  • Knowledge of regulatory requirements in the banking & financial services sector.
  • Strong communication and interpersonal skills to work with clients and internal teams.
  • A proactive approach to identifying and implementing service improvements.

What's on Offer

Competitive annual salary.

Contact
June Kwong
Quote job ref
JN-072026-7056612
Phone number
+85234124830

Job summary

Function
Banking & Financial Services
Specialisation
Back Office - Operations
What is your area of specialisation?
Financial Services
Location
Hong Kong
Job Type:
Permanent
Consultant name
June Kwong
Consultant phone
+85234124830
Job Reference
JN-072026-7056612

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.