Save Job Back to Search Job Description Summary Similar JobsGlobal investment management platformEnd user services role including trading floor IT supportAbout Our ClientWe are working with a leading global multi-strategy investment management platform focused on delivering consistent risk-adjusted returns across various market environments.Job DescriptionAs an End User Service Engineer, your main responsibilities will include:Provide technical support to a global user base, including investment professionals, technology teams, and corporate functions.Deliver white-glove support for senior executives and business leadership.Monitor, maintain, and troubleshoot Windows infrastructure, desktop platforms, virtual desktops, and enterprise applications.Support and administer Microsoft 365 services and Windows environments.Desktop modernization and cloud migration initiativesEndpoint management programsOffice expansion and relocation projectsCollaboration and workplace technology deploymentsSupport conference rooms, audio-visual systems, and executive meetings/events.Manage and resolve incidents and service requests through ITSM platforms.Collaborate closely with infrastructure, security, networking, and engineering teams to improve service quality and user experience.Contribute to automation initiatives through scripting and process improvements.Participate in a globally distributed support model, providing coverage across multiple office locations.The Successful ApplicantA successful End User Service Engineer should have:Experience providing executive and C-level technical support.Strong experience supporting Windows 10/11 and macOS environments.Hands-on experience with Microsoft 365 administration and Windows systems administration.Experience with PowerShell scripting and automation.Experience supporting AV technology, conference rooms, and meeting environments.Exposure to Citrix Cloud, XenDesktop, or XenApp environments.Exposure to Microsoft Azure administration, including endpoint, Exchange, and VDI technologies.Experience working with ticketing and service management platforms such as ServiceNow.Familiarity with endpoint management solutions, including Microsoft Intune and Jamf.Strong communication and stakeholder management skills.Demonstrated ownership, accountability, and problem-solving capabilities.Bachelor's degree or equivalent experience.What's on Offer If you are interested in this opportunity, we encourage you to apply.ContactAgnes ChowQuote job refJN-082026-7079281Phone number+852 25306125Job summaryFunctionITSpecialisationIT SupportWhat is your area of specialisation?Financial ServicesLocationHong KongJob Type:TemporaryConsultant nameAgnes ChowConsultant phone+852 25306125Job ReferenceJN-082026-7079281
