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Dealer/ Customer Service

Hong Kong Permanent HK$30,000 - HK$45,000 per month (HK$360,000 - HK$540,000 per year) View Job Description
A leading international brokerage firm is hiring an Analyst, Dealer/ Customer Services.This role plays a key role in supporting institutional and professional clients across the Asia-Pacific region.
  • Leading international brokerage firm
  • 2+ years of experiences are required

About Our Client

A leading international brokerage.

Job Description

  • Monitor client portfolios and trading activities to identify margin deficiencies, trading exceptions, and risk-related issues.
  • Support trade execution and operational matters across products including Equities, Futures, Options, FX, Bonds, and CFDs.
  • Review and maintain margin requirements in line with market conditions, internal policies, and regulatory standards.
  • Provide timely support to clients through phone, email, and chat regarding trading, risk, and account-related enquiries.
  • Investigate service issues, complaints, and operational incidents while coordinating with internal stakeholders for resolution.
  • Identify process improvement opportunities and contribute to risk control, system enhancement, and operational projects.



The Successful Applicant

  • University degree with at least 2 years of experience in brokerage, banking, trading operations, risk management, compliance, or fund administration.
  • Strong understanding of financial products including Equities, Options, Futures, FX, and other capital market instruments.
  • Excellent analytical and problem-solving skills with the ability to work effectively in a fast-paced environment.
  • Strong communication skills in English and Chinese; Mandarin proficiency is advantageous.
  • Knowledge of margining, trade life cycle, market operations, or electronic trading platforms is highly preferred.
  • HKSI Paper 1 (Type 1/2/3) or equivalent licensing qualification is preferred; candidates willing to obtain the licence will also be considered.



What's on Offer

Competitive package.

Contact
June Kwong
Quote job ref
JN-092026-7104001
Phone number
+85234124830

Job summary

Function
Banking & Financial Services
Specialisation
Back Office - Operations
What is your area of specialisation?
Financial Services
Location
Hong Kong
Job Type:
Permanent
Consultant name
June Kwong
Consultant phone
+85234124830
Job Reference
JN-092026-7104001

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.