Save Job Back to Search Job Description Summary Similar JobsInternational BrandDynamic Working EnvironmentAbout Our ClientA well-established and rapidly expanding FMCG retail group is seeking a Customer Service Team Leader to support its continued business growth. They are well-established food retail / FMCG chain specializing in dried seafood, health supplements, and global food products. This role is ideal for a proactive and customer-focused professional with leadership experience who thrives in a dynamic retail environment.Job DescriptionLead, coach, and develop the customer service team, ensuring high service standards and continuous improvement in workflows and SOPsHandle customer enquiries, complaints, and feedback via multiple channels, including phone, email, WhatsApp, and social media platformsRespond promptly to comments and direct messages on platforms such as Facebook and Instagram, providing accurate product information and supportLiaise with internal departments to ensure effective follow-up and resolution of customer issuesAnalyze social media engagement and customer interaction data, and prepare regular reports to enhance service strategiesPerform general administrative duties and provide support for front desk reception when requiredThe Successful ApplicantAssociate Degree, Higher Diploma or above in Marketing, Communications, Business Administration, or related disciplines2-5 years of experience in customer service or social media management; experience in FMCG or retail industry is an advantagePrior team management or supervisory experience is preferredStrong familiarity with major social media platforms and digital communication toolsFluent in Cantonese and Mandarin, with basic English proficiencyExcellent interpersonal, communication, and problem-solving skillsProficient in MS Office applications, including Chinese word processingA team player with strong sense of responsibility, discipline, and punctualityWilling to work on shift schedules, including weekends and public holidaysWhat's on OfferCompetitive salary package with attractive benefitsClear and promising career progression pathA vibrant and fast-paced working environmentContactMs. ChanQuote job refJN-062026-7029203Phone number+852 3412 4861Job summaryFunctionRetail & SourcingSpecialisationFrontline SalesWhat is your area of specialisation?RetailLocationHong KongJob Type:PermanentConsultant nameMs. ChanConsultant phone+852 3412 4861Job ReferenceJN-062026-7029203
