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Customer Service Coordinator - Global Logistics - Up to 25k

Hong Kong Permanent HK$180,000 - HK$300,000 per year View Job Description
Manage end-to-end customer orders and ocean shipments, coordinating with international partners across Asia and North America. Provide customer support throughout the shipment journey while ensuring smooth operations, timely updates and effective issue resolution.
  • 5 Days work
  • Newly created role within an expanding Hong Kong team

About Our Client

Our client is a well-established international logistics and supply chain solutions provider with a strong presence across global markets. The company offers a broad range of freight and logistics services, supporting customers through its extensive international network.

Job Description

As a Customer Service Coordinator, your main responsibilities will include:

  • Manage customer orders throughout the end-to-end shipment process, from order placement through to final delivery.
  • Coordinate international ocean shipments and liaise closely with overseas agents and service partners.
  • Manage shipment bookings and work with carriers to ensure smooth and timely order fulfilment.
  • Monitor shipment progress, maintain accurate records and provide customers with timely status updates.
  • Handle customer enquiries, operational issues and escalations, providing effective and timely solutions.
  • Identify customer needs and supply chain challenges, and support initiatives to improve service efficiency and customer experience.
  • Build and maintain strong relationships with key customers, overseas agents and internal stakeholders.
  • Monitor service performance and support continuous improvement across customer service and shipment operations.



The Successful Applicant

A successful Customer Service Coordinator should have:

  • Immediate availability is highly preferred.
  • Higher Diploma or Degree in Logistics, Supply Chain Management, Transportation, or a related discipline.
  • Minimum 2 years of customer service experience, preferably within freight forwarding or logistics.
  • Familiarity with Transpacific Trade, particularly USA/Canada routes, is highly preferred
  • Fluent in English with conversational Cantonese; proficiency in a South Asian language would be an advantage.
  • Strong proficiency in Microsoft Office, particularly Excel.
  • Proactive, detail-oriented and able to handle customer enquiries and operational issues effectively.
  • Strong customer service mindset with excellent communication and interpersonal skills.

What's on Offer

  • 12 days AL
  • Other benefits including a discretionary bonus and group medical.
Contact
Athena Yeung
Quote job ref
JN-092026-7109913
Phone number
+852 25306129

Job summary

Function
Procurement & Supply Chain
Specialisation
Customer Service / Order Management
What is your area of specialisation?
Transport & Distribution
Location
Hong Kong
Job Type:
Permanent
Consultant name
Athena Yeung
Consultant phone
+852 25306129
Job Reference
JN-092026-7109913

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.