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Customer Service Assistant/ Officer (6 months contract)

Kwun Tong Temporary HK$16,000 - HK$17,000 per month (HK$192,000 - HK$204,000 per year) View Job Description
As a Customer Service Assistant/ Officer, you will handle customer service work for an organisation in the insurance industry. You will help customers receive clear and timely responses while supporting daily service operations.
  • Exp in CS or office admin
  • Project support

About Our Client

Our client is an international financial service firm and has a strong global reputation. They provide a dynamic and supportive environment for career growth. They are currently looking for a marketing executive to support the team.

Job Description

  • Handle customer enquiries through approved service channels and provide clear, accurate responses.
  • Record customer interactions and service requests accurately to support follow-up actions.
  • Review customer information and requests to help ensure complete service handling.
  • Provide updates on enquiry progress and next steps within agreed service processes.
  • Coordinate with relevant internal teams to resolve customer requests efficiently.
  • Explain available service information in a clear and customer-friendly manner.
  • Manage daily customer service tasks and maintain organised service records.

The Successful Applicant

  • High school graduate or above
  • Minimum 2 years of full-time work experience relating to customer service or office administration
  • Ability to handle customer enquiries with clear and accurate communication.
  • Good computer skills, including Microsoft Word and PowerPoint.

What's on Offer

Apply to be considered for this Customer Service Assistant/ Officer.

Contact
Yuri Tsang
Quote job ref
JN-112026-7141177
Phone number
+85225306122

Job summary

Function
Secretarial & Business Support
Specialisation
Customer Services
What is your area of specialisation?
Insurance
Location
Kwun Tong
Job Type:
Temporary
Consultant name
Yuri Tsang
Consultant phone
+85225306122
Job Reference
JN-112026-7141177

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.