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Collection and Customer Service Officer

Wong Chuk Hang Permanent HK$20,000 - HK$28,000 per month (HK$240,000 - HK$336,000 per year) View Job Description
This is an exciting opportunity with a fast‑growing startup financial institution headquartered in Singapore. The role is centred on delivering exceptional customer service while driving operational excellence in a dynamic, performance environment.
  • Start-up company
  • Lots of growth opportunities

About Our Client

Fast‑growing startup financial institution headquartered in Singapore.

Job Description

  • Act as the primary customer contact across all communication channels, efficiently processing loan applications while ensuring accuracy, compliance, and detailed record keeping.
  • Maintain high levels of productivity and service quality by managing new, in‑progress, and decisioned applications in an organized and structured manner to consistently meet KPIs and financial targets.
  • Demonstrate in‑depth product knowledge to clearly communicate application requirements, approval or decline decisions, and repayment terms to customers.
  • Proactively engage customers and internal stakeholders by providing application updates, requesting additional documentation, handling enquiries and complaints, and ensuring timely resolution of service requests.
  • Manage collections‑related activities by handling inbound calls, reminding customers of overdue or over‑limit balances, following up on repayments, and addressing cardholder enquiries professionally while contributing to a positive team environment.



The Successful Applicant

  • Undergraduate degree
  • 2-5 years of experience in sales and customer service; experience in financial services is an advantage.
  • Strong proficiency in Microsoft Office applications, with demonstrated competency in Excel.
  • Effective business writing and documentation skills, ensuring clear and professional communication.
  • Confident conversational and interpersonal skills, with the ability to engage customers across multiple channels, including online support platforms.
  • Clear and fluent communication skills in English and Cantonese/Mandarin.

What's on Offer

  • A competitive salary.
  • Opportunities to work within the dynamic Fintech industry.
  • Be part of a small-sized company with a collaborative and supportive work environment.
  • Potential for professional growth and skill development in the Banking & Financial Services sector.
Contact
June Kwong
Quote job ref
JN-042026-7006289
Phone number
+85234124830

Job summary

Function
Banking & Financial Services
Specialisation
Back Office - Operations
What is your area of specialisation?
Financial Services
Location
Wong Chuk Hang
Job Type:
Permanent
Consultant name
June Kwong
Consultant phone
+85234124830
Job Reference
JN-042026-7006289

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.