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Cloud Delivery Lead (Insurance, Cloud Telephony) - 80k

Hong Kong Temporary HK$69,000 - HK$78,000 per month (HK$828,000 - HK$936,000 per year) View Job Description
The Cloud Delivery Lead / Senior Manager will lead the end‑to‑end delivery of the enterprise Cloud Telephony Project, ensuring successful planning, execution, testing, integration, and deployment. The role requires strong vendor management, sound technical knowledge of cloud telephony platforms, and proven project management experience.
  • Project Delivery with a Full Lifecycle Programme
  • Manage vendor performance, SLAs, delivery commitments, and issue resolution

About Our Client

My client is a global insurance and financial services company headquartered in Asia, offering life, health, and investment solutions. With a strong presence across multiple countries, it provides protection, savings, and retirement products. Focused on innovation and customer well-being, it supports individuals and businesses in securing financial stability and future growth.

Job Description



1. Project Delivery & Execution

  • Lead the full project lifecycle for the Cloud Telephony Programme-from initiation through delivery and production stabilization.
  • Develop and maintain project plans, timelines, resource schedules, and budgets.
  • Drive cross‑functional coordination to ensure all technical and business deliverables are met.
  • Oversee system integration with 2-3 key applications and existing call systems.
  • Ensure high‑quality delivery through structured testing cycles (SIT, UAT) and post‑launch monitoring.



2. Vendor Management

  • Serve as the primary contact for external vendors and service integrators.
  • Manage vendor performance, SLAs, delivery commitments, and issue resolution.
  • Lead vendor assessments, negotiation of scope, and management of contracts.
  • Ensure vendor compliance with technical, security, and operational standards.



3. Technical Leadership

  • Provide oversight and guidance on cloud telephony solutions, including CCaaS capabilities, SIP, VoIP, call routing, IVR, and integration frameworks.
  • Collaborate with architects to validate solution design, integration patterns, and scalability.
  • Oversee application and call system integration activities, ensuring alignment with enterprise architecture.
  • Manage system readiness, data migration, environment setup, and deployment preparation.



4. Stakeholder & Communication Management

  • Work closely with business users, IT teams, operations, and security to ensure alignment on scope and outcomes.
  • Present progress updates, dashboards, and risk assessments to senior leadership.
  • Proactively manage expectations, dependencies, risks, and issues.



5. Quality Assurance & Monitoring

  • Establish operational monitoring and post‑deployment support processes.
  • Lead defect triage, root‑cause analysis, and resolution.
  • Ensure smooth project transition to BAU teams with thorough documentation and training.

The Successful Applicant

  • Min. 8 years of experience in IT project delivery, including at least 5 years in cloud, telephony, or contact‑center transformation projects.
  • Strong vendor management capability with experience handling large technology vendors.
  • Solid technical understanding of cloud telephony solutions and system integration.
  • Proven project management experience (PMP/PRINCE2 or equivalent preferred).
  • Experience managing test cycles, production readiness, and deployment activities.
  • Experience working with Genesys Cloud (routing, IVR, analytics, integration).
  • Knowledge of other CCaaS platforms such as Amazon Connect or Cisco Webex Contact Center.
  • Experience with API integrations, call flows, and cloud infrastructure concepts.



What's on Offer

  • Competitive monthly salary and package
  • 15 days of annual leave to support work-life balance.
  • Opportunity to work on cutting-edge technology projects within the insurance industry.
  • Collaborative and supportive work environment in Hong Kong.



Contact
Samantha Yiu
Quote job ref
JN-032026-6973189
Phone number
36022470

Job summary

Function
IT
Specialisation
IT Project & Programme Management
What is your area of specialisation?
Insurance
Location
Hong Kong
Job Type:
Temporary
Consultant name
Samantha Yiu
Consultant phone
36022470
Job Reference
JN-032026-6973189

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.