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Analyst, KYC/ Customer Services (Securities)

Hong Kong Permanent HK$20,000 - HK$25,000 per month (HK$240,000 - HK$300,000 per year) View Job Description
As an Analyst, Customer Services, you will handle KYC and customer service activities within the Financial Services industry and help deliver clear, timely support to customers.
  • Great career path.
  • 2+ years of KYC experiences in securities firm is required.

About Our Client

A leading regional securities firm.

Job Description

As an Analyst, Customer Services, your main responsibilities will include:

  • Handle customer enquiries and provide clear, accurate responses through appropriate service channels.
  • Review customer requests and ensure they are recorded and handled in a timely manner.
  • Provide information on relevant banking and financial services processes to support customer understanding.
  • Follow up on outstanding customer matters and keep customers informed of progress.
  • Maintain accurate service records to support consistent customer handling.
  • Work with relevant internal teams to resolve customer enquiries efficiently.
  • Identify recurring service issues and share observations to help improve day-to-day customer service.

The Successful Applicant

A successful Analyst, Customer Services should have:

  • Experience handling customer enquiries in a professional setting.
  • Ability to explain information clearly and accurately to customers.
  • Good attention to detail when recording customer requests and updates.
  • Ability to manage follow-up actions and keep customer matters organised.
  • Comfort working with internal teams to address customer enquiries.
  • Knowledge of customer service processes within Banking & Financial Services.

What's on Offer

  • Permanent employment.
  • Competitive package.



Apply for this Analyst, Customer Services position to discuss the role in more detail.

Contact
June Kwong
Quote job ref
JN-102026-7133322
Phone number
+85234124830

Job summary

Function
Banking & Financial Services
Specialisation
Back Office - Operations
What is your area of specialisation?
Financial Services
Location
Hong Kong
Job Type:
Permanent
Consultant name
June Kwong
Consultant phone
+85234124830
Job Reference
JN-102026-7133322

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.