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Tour Ambassador (Visitor Services & Operations)

Hong Kong Island Permanent HK$38,000 - HK$42,000 per month (HK$456,000 - HK$504,000 per year) View Job Description
The Tour Ambassador will oversee visitor engagement and operational excellence, managing tours, ensuring smooth day-to-day operations, and creating a memorable visitor experience.
  • Competitive benefit and salary
  • Innovation & continuous‑improvement environment

About Our Client

Our client is a leading innovation hub in Hong Kong, dedicated to accelerating the growth of high‑potential technology ventures across various industries.

Job Description

  • Deliver engaging tours for VIPs and visitors, showcasing innovation with strong storytelling to create memorable, high-quality experiences across diverse audiences
  • Coordinate tour schedules, bookings and logistics to maximise capacity while ensuring smooth execution and excellent end-to-end visitor service
  • Handle enquiries and prepare regular reports, providing insights to continuously improve service quality and overall visitor experience
  • Collaborate with internal teams to update exhibits and content, ensuring tours remain engaging, relevant and aligned with latest developments
  • Support daily operations and liaise with vendors on maintenance and improvements to ensure efficient, seamless and high-standard operations

The Successful Applicant

  • Bachelor's degree in hospitality, tourism, communications, marketing or related disciplines
  • Minimum 5 years' experience in customer service, hospitality, tour operations or related fields
  • Excellent spoken English, Cantonese and Putonghua, with strong written communication skills in both English and Chinese
  • Strong interpersonal, presentation and storytelling skills with a customer-centric mindset and ability to engage diverse audiences

What's on Offer

  • One-month bonus
  • Comprehensive medical benefits



Contact
Helen He
Quote job ref
JN-052026-7017086
Phone number
+852 2530 6115

Job summary

Function
Marketing
Specialisation
Client/Investor Relations
What is your area of specialisation?
Technology & Telecoms
Location
Hong Kong Island
Job Type:
Permanent
Consultant name
Helen He
Consultant phone
+852 2530 6115
Job Reference
JN-052026-7017086

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.