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Sales Operation / Supply Chain / Customer Service Officer

Quarry Bay Temporary HK$23,000 - HK$27,000 per month (HK$276,000 - HK$324,000 per year) View Job Description
A leading multinational company is seeking a proactive and detail-oriented Customer Service Officer to join their regional customer service and supply chain team. This role plays a key part in driving customer adoption of new service models and digital communication tools, while ensuring high service levels and continuous operational improvement.
  • International Listed Firm
  • SAP System

About Our Client

Our client is an international listed firm and have a strong reputation within their industry. They are currently expanding their business in APAC regions, hence is looking for a high calibre to join their team.

Job Description

  • Manage daily customer orders and purchase order (PO) processing across the region.
  • Monitor order status, ensure accurate data, and provide timely updates to customers.
  • Coordinate with supply chain, logistics and sales teams to support smooth order flow.
  • Handle order exceptions, customer enquiries, and basic issue resolution to maintain service quality.
  • Support block order management and follow up to ensure orders move through the system.
  • Assist with digital tools adoption and guide customers on standard supply chain processes.
  • Process sample orders and support fast turnaround for business needs.
  • Maintain strong collaboration with internal teams and external partners to enhance overall operational efficiency.

The Successful Applicant

  • Degree in Supply Chain, Business Management, Operations Management, or related field.
  • Over 3 years of experience in sales operation or supply chain operations.
  • Strong knowledge of Order-to-Cash processes and SAP order processing.
  • Fluent in Cantonese, English, and Mandarin.
  • Able to work collaboratively with internal and external stakeholders.
  • Strong problem-solving skills with the ability to handle exception cases.
  • Fast learner, adaptable, and open to using new digital tools.

What's on Offer

  • Discretionary Bonus and Competitive Package
  • Medical insurance provided
  • Offer work from home arrangement
  • Regional exposure
  • Dynamic and collaborative team environment
  • Career development and growth opportunities
Contact
Yuri Tsang
Quote job ref
JN-062026-7035752
Phone number
+85225306122

Job summary

Function
Secretarial & Business Support
Specialisation
Sales Support / Customer Service
What is your area of specialisation?
Industrial / Manufacturing
Location
Quarry Bay
Job Type:
Temporary
Consultant name
Yuri Tsang
Consultant phone
+85225306122
Job Reference
JN-062026-7035752

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.