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Operation/Business Analyst (Chatbot, Top Insurance)30K

Kwun Tong Temporary HK$25,000 - HK$30,000 per month (HK$300,000 - HK$360,000 per year) View Job Description
As an Operation Analyst in the insurance industry, based in Kwun Tong, you will focus on supporting the analytics department with operational tasks and data analysis. This temporary role requires attention to detail and a strong ability to manage data effectively.
  • Drive digital transformation with AI Chatbot, Live Chat & IVRS
  • Gain end-to-end project, UAT, and operations change experience

About Our Client

Our client is a leading international financial services and insurance organization with a strong presence across Asia. Known for its customer-centric approach and investment in digital innovation, the company offers excellent career growth opportunities, exposure to large-scale transformation projects, and a collaborative working environment.

Job Description

  • - University graduate in any discipline
  • - Minimum 2 years of related work experience, plus a good understanding of individual insurance products, operations and processes is advantageous
  • - Experience supporting digital or transformation initiatives, particularly in implementing and managing contact centre solutions e.g. AI Chatbot and IVRS
  • - Strong analytical skills with the ability to independently gather, structure, analyze, and document information with high accuracy and attention to detail
  • - Good verbal and written communication skills, able to work effectively with business and delivery stakeholders
  • - Well organized, detail‑oriented, proactive, and able to manage assigned tasks with minimal supervision
  • - Flexible with working hours during key project phases and motivated to further develop expertise in operations

The Successful Applicant

  • - Support operations projects and digital initiatives, including but not limit to Live Chat, Chatbot, IVRS to ensure system stability and performance.
  • - Work collaboratively with stakeholders and delivery teams in gathering and documenting business requirements and supporting solution recommendations that meet business needs.
  • - Support UAT preparation and execution, including test plan and test data, within target timelines
  • - Execute testing activities and follow up on issues and risks through resolution in accordance with established procedures
  • - Support change management, including preparing training materials and user guides, and assisting with user training
  • - Provide project support to end users and assist in resolving system issues and enquiries during pre‑ and post‑implementation phases
  • - Assist with ad‑hoc activities and administrative tasks as assigned

What's on Offer

  • Competitive monthly salary.
  • 12 days of annual leave for the contract period.
  • Temporary position offering valuable experience in the insurance industry.



If this role aligns with your skills and career goals, we encourage you to apply.

Contact
Cathy Li
Quote job ref
JN-082026-7086123
Phone number
+852 25306137

Job summary

Function
IT
Specialisation
IT Business Analysis
What is your area of specialisation?
Insurance
Location
Kwun Tong
Job Type:
Temporary
Consultant name
Cathy Li
Consultant phone
+852 25306137
Job Reference
JN-082026-7086123

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.