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Marketing Specialist / Customer Insights Executive

Kwun Tong Temporary HK$25,000 - HK$30,000 per month (HK$300,000 - HK$360,000 per year) View Job Description
We are seeking a detail-minded and analytical professional to support customer experience and customer insights initiatives. This role will be responsible for managing customer surveys, analysing feedback data, and providing actionable recommendations to enhance customer experience.
  • Hands-on survey execution and delivery
  • 2+ years of experience in Customer Insights

About Our Client

Our client is an international financial service firm and has a strong global reputation. They provide a dynamic and supportive environment for career growth. They are currently looking for a marketing executive to support the team.

Job Description

  • Execute NPS and customer satisfaction surveys
  • Analyse customer feedback and identify key trends and insights
  • Prepare reports, dashboards and presentations for stakeholders
  • Partner with internal teams to drive customer experience improvements
  • Monitor survey results and provide actionable recommendations
  • Ensure data accuracy and quality throughout the survey process

The Successful Applicant

  • University degree in Business, Marketing, Statistics, Research, or a related discipline
  • 2+ years of experience in Customer Experience, Customer Insights, Market Research, or related functions
  • Agency or in-house experience will be considered
  • Strong analytical, reporting, and communication skills
  • Proficient in Excel and PowerPoint
  • Strong attention to detail and ability to work with multiple stakeholders
  • Strong command of English and Cantonese; Mandarin is an advantage

What's on Offer

  • Exposure to NPS, customer satisfaction surveys, customer feedback analysis, or survey projects



Apply for this Marketing Specialist / Customer Insights Executive role to discuss the position further.

Contact
Yuri Tsang
Quote job ref
JN-092026-7108874
Phone number
+85225306122

Job summary

Function
Marketing
Specialisation
Research
What is your area of specialisation?
Insurance
Location
Kwun Tong
Job Type:
Temporary
Consultant name
Yuri Tsang
Consultant phone
+85225306122
Job Reference
JN-092026-7108874

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.