IT Operations Manager(ITIL, Data Centre)60k x 13

General Operation Management

• Establish and manage the support service for any software, hardware and systems managed
• Ensure the day-to-day IT operation follows the best practices and meets the operations' KPIs
• To oversee and run the day-to-day Data Centre facilities management and operations
• To ensure compliance with company guidelines and local authorities' requirements
• To assist in OPEX and CAPEX planning of yearly and monthly budgets
• Manage the IT Infrastructure Library (ITIL) and foster the ITIL processes for all IT & outsourced team members
• Ensure all the procedures and documentation for Outsourcing operations are up-to-date.
• Collaborate with various teams (network, system, security, etc) to deliver IT services and support, and manage both hardware and software supplier services to meet the SLA
• Oversee physical security, evaluate temperature and humidity levels, and monitor power distribution to prevent equipment failure

Incident and Change Management

• Ensure the outsourced providers keep track of all incidents and problems, and that they are recorded properly
• Enhance the repeated incidents and operational tasks through automation
• Communicate with application and infrastructure teams when a significant incident occurs, impacting IT-provided services
• Timely escalate critical incidents to the management team
• Act as Change Manager to manage all infrastructure changes and ensure records are appropriately approved according to the ITIL process
• Ensure the Change Management meetings hosted by Outsourcing when needed

Others

• Perform any other duties as assigned by the management