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Digital Banking Client Services (Private Banking)

Hong Kong Permanent HK$40,000 - HK$50,000 per month (HK$480,000 - HK$600,000 per year) View Job Description
The successful candidate will work closely with Relationship Managers, Wealth Planning, Credit, Finance, IT and first-line control functions, with exposure across Hong Kong and Singapore and other regional markets.
  • Top-tier Private Bank
  • Friendly Working Culture

About Our Client

Our client is a leading international private banking and asset management group, serving high-net-worth individuals, families and institutional clients globally.

Job Description

Key Responsibilities

  • Serve as the primary point of contact for e-Banking and digital communication platform matters across APAC markets.
  • Provide first-line support to Front Office teams and relationship managers on client inquiries via email, phone, and ticketing systems.
  • Manage and coordinate incident resolution, working closely with technology and product teams to ensure timely issue escalation and remediation.
  • Drive client onboarding, training, and adoption of digital banking solutions, helping clients maximize the value of available services.
  • Develop and maintain user guides, training materials, FAQs, and operational documentation.
  • Gather and analyze client and stakeholder feedback to identify service improvements and enhance the overall digital user experience.
  • Partner with IT, Product, Operations, and Control Functions to deliver system enhancements and support strategic digital initiatives.
  • Ensure digital banking services operate in compliance with regulatory, risk management, and information security standards.
  • Handle enquiries, complaints, and service-related issues from Front Office teams, providing practical and effective solutions.
  • Support regional projects related to digital banking, client channels, and communication platforms.


The Successful Applicant



Requirements

  • Bachelor's degree in Business Administration, Information Technology, Finance, or a related discipline.
  • Minimum 5 years of experience in Digital Banking, Client Services, Operations, Application Support, or Wealth Management within the banking or financial services industry.
  • Solid understanding of digital banking platforms, client onboarding processes, and service support frameworks.
  • Experience managing user support across multiple channels, including email, ticketing systems, and telephone support.
  • Familiarity with incident management, issue triage, service escalation, and stakeholder coordination.
  • Strong client service mindset with the ability to resolve issues and manage challenging situations professionally.
  • Analytical and problem-solving skills with the ability to identify trends and recommend service enhancements.
  • Knowledge of banking regulations, operational risk controls, and information security requirements related to digital channels.
  • Strong communication and interpersonal skills, with the ability to engage effectively with Front Office, Technology, Operations, and senior stakeholders.
  • Fluent in English; Cantonese and/or Mandarin would be a strong advantage.
  • Self-motivated, detail-oriented, and able to thrive in a fast-paced, dynamic environment.



What's on Offer

    • Be part of a growing digital transformation journey within a leading private banking platform.
    • Regional exposure supporting APAC markets and international stakeholders.
    • Opportunity to work closely with Front Office, Product, and Technology teams on strategic digital initiatives.
    • Competitive remuneration package with strong career development opportunities.
    • Collaborative and high-performing international banking environment.
Contact
Jay Tse
Quote job ref
JN-102026-7127275
Phone number
+85234124835

Job summary

Function
Banking & Financial Services
Specialisation
Private Banker / RM / Wealth Manager
What is your area of specialisation?
Financial Services
Location
Hong Kong
Job Type:
Permanent
Consultant name
Jay Tse
Consultant phone
+85234124835
Job Reference
JN-102026-7127275

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.