Save Job Back to Search Job Description Summary Similar JobsJoin a Global Payments Industry LeaderRegional Leadership & Strategic ImpactAbout Our ClientOur client is a global leader in the payments and financial technology industry, providing innovative payment processing and commerce solutions to businesses worldwide. With a strong presence across Asia Pacific and other international markets, the company offers a collaborative, high-performance environment where employees can drive regional growth, lead transformational initiatives, and make a meaningful impact on customer success and business outcomes.Job DescriptionLead the APAC customer retention and portfolio management strategy, driving revenue growth, merchant activation, and customer success across multiple markets.Own key portfolio performance metrics, including retention, attrition, customer engagement, and commercial outcomes.Develop and implement scalable operating models and best practices across regional teams to improve consistency and efficiency.Analyze portfolio data and market trends to identify growth opportunities and improve customer lifetime value.Partner closely with Sales, Product, Pricing, and Operations teams to execute strategic initiatives and enhance customer value.Build, coach, and lead high-performing managers and customer success teams across the APAC region.Present business performance, insights, and recommendations to senior leadership while influencing regional priorities and decision-making.Drive cross-sell, upsell, win-back, and activation programs to maximize customer retention and revenue opportunities.The Successful ApplicantProven experience leading Customer Success, Account Management, Portfolio Management, or Retention teams within payments, fintech, technology, or related industries.Strong track record of driving customer retention, revenue growth, portfolio performance, and customer engagement initiatives.Commercially minded leader with the ability to balance customer experience, business objectives, and long-term growth.Experience managing managers and building high-performing regional teams across multiple markets.Data-driven decision maker with strong analytical skills and the ability to translate insights into commercial actions.Excellent stakeholder management and influencing skills, with experience working across Sales, Product, Operations, and senior leadership teams.Comfortable operating in a fast-paced, matrixed, and evolving international environment.APAC regional experience and exposure to customer lifecycle, merchant activation, upsell, and cross-sell programs will be highly advantageous.What's on OfferOpportunity to lead a high-impact APAC retention and customer success function with responsibility for regional revenue growth and portfolio performance.Exposure to senior leadership and the ability to influence strategic business decisions across multiple markets.A regional leadership role with opportunities to build and scale teams, processes, and customer engagement programs.Collaborative environment working closely with Sales, Product, Pricing, and Operations leaders across the region.Fast-paced and innovative business within the payments and technology sector.Career development opportunities within a global organization offering international exposure and progression.Competitive remuneration package with the chance to make a measurable impact on business growth and customer success.ContactAnthea CheungQuote job refJN-102026-7133323Phone number+852 2530 6121Job summaryFunctionSalesSpecialisationAccount ManagerWhat is your area of specialisation?Technology & TelecomsLocationKowloon BayJob Type:PermanentConsultant nameAnthea CheungConsultant phone+852 2530 6121Job ReferenceJN-102026-7133323
