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Head of Assistant Relationship Management, Private Banking

Hong Kong Island Permanent View Job Description
Reporting to senior Private Banking management, the successful candidate will lead the ARM team and ensure effective support to Relationship Managers across client servicing, onboarding, transactions and day-to-day business activities.
  • Leadership role overseeing the Private Banking ARM function
  • Opportunity to drive service improvements and strengthen the ARM platform

About Our Client

Our client is an established financial institution with a growing Private Banking franchise in Hong Kong. They are looking for an experienced private banking professional to lead the Assistant Relationship Management function and strengthen the overall frontline support platform.

Job Description

Key responsibilities:

  • Lead and manage the ARM team, including team development, workload allocation and overall service standards.
  • Partner closely with Relationship Managers and Team Heads to provide high-quality support across the entire client lifecycle.
  • Oversee client onboarding, account maintenance, documentation, transaction processing and ongoing client servicing activities.
  • Act as a key escalation point for complex client servicing and operational matters, coordinating with Operations, Compliance, Risk and other control functions.
  • Drive improvements to front-office workflows, service models and operational processes to enhance efficiency and client experience.
  • Maintain strong governance and controls across the ARM function, ensuring appropriate adherence to internal policies and regulatory requirements.
  • Work closely with management on platform initiatives, process transformation and broader Private Banking projects.
  • Build a strong, collaborative ARM culture and ensure consistent support standards across different RM teams.



The Successful Applicant

  • Solid experience within Private Banking or Wealth Management, ideally within an ARM, client servicing, business management or frontline support capacity.
  • Proven experience leading and developing an ARM or client servicing team.
  • Strong understanding of Private Banking client onboarding, account maintenance, transaction processes and frontline workflows.
  • Good knowledge of KYC, AML and relevant Private Banking control requirements.
  • Strong stakeholder management skills with experience partnering with RMs, senior management and control/support functions.
  • Able to manage complex operational issues while maintaining a strong client-service mindset.
  • Strong communication skills in English and Chinese; Mandarin would be advantageous.



What's on Offer

If you're open to exploring the opportunity, please apply.

Contact
Jane Tham
Quote job ref
JN-102026-7122317
Phone number
+852 2848 4798

Job summary

Function
Banking & Financial Services
Specialisation
Private Banker / RM / Wealth Manager
What is your area of specialisation?
Financial Services
Location
Hong Kong Island
Job Type:
Permanent
Consultant name
Jane Tham
Consultant phone
+852 2848 4798
Job Reference
JN-102026-7122317

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.