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- Competitive remuneration packages
- Good career prospects
About Our Client
Our client is a well-established medical device company supporting the global health-care community, they are looking for a high calibre to join the team as Service Manager- Medical Device.
Job Description
- Lead and develop Hong Kong Service organisation to ensure that customer service and support is delivered efficiently
- To liaise with the Business Areas and other functions to understand product developments, changes and opportunities in the service environment
- Advise the regional service teams on the actions necessary to address issues/maximise opportunities
- Develop and deliver metrics and tools to monitor changes, trends, gaps and opportunities in the installed base so as to understand their market
- Direct the development and implementation of the approved strategic plan for service in Hong Kong
- Review, approve and implement the operating plans, policies, and procedures
- Ensure situations are prioritised and resources are allocated where the service operations are unable to satisfy demand from their own teams for either Service or Order Fulfillment activities
- Continuously monitor customer satisfaction through surveys or direct feedback
- To ensure ongoing or critical technical situations are escalated as appropriate in a timely manner
- Continuously review and monitor service delivery workflows
- Work with the Service Management Team and QA to develop new procedures and ensure adherence
- Ensure the service operations are securing the service revenue within their remit
- Identify and drive Business Unit initiatives to reduce costs of service operations
- Closely work with the service business teams to identify, develop, and deliver into various opportunities
- Attract, retain, and develop the capabilities of employees within the Service function
- Demonstrate effective leadership that all have clear guidance on expectations on their behaviours in roles
- Perform other related ad hoc duties
The Successful Applicant
- Bachelor's degree in Engineering, Business, or equivalent experience
- Minimum of 4 years of field service operation experience
- Independent, highly motivated, good leadership skills with the ability to organise, train and supervise personnel
- Capable of managing the operation, including personnel and standards of performance and work output to satisfy customer's service needs
- Excellent technical/analytical skills
- Excellent communication skills both verbal and written
- Strong customer service skills, to provide high-quality care and attention throughout the sales and service process
- Willing to travel when required
What's on Offer
A competitive remuneration package will be offered to the right candidate.
Contact
Zalika Ho
Quote job ref
JN-052022-5618276
Phone number
+852 3602 2400
Job summary
- Function
- Life Sciences
- Specialisation
- Clinical Operations
- What is your area of specialisation?
- Healthcare / Pharmaceutical
- Location
- Hong Kong
- Job Type:
- Permanent
- Consultant name
- Zalika Ho
- Consultant phone
- +852 3602 2400
- Job Reference
- JN-052022-5618276
