Senior Support Analyst

Hong Kong Permanent HK$35,000 - HK$45,000 per month (HK$420,000 - HK$540,000 per year)
  • Professional firm, APAC role
  • L1 & L2 Support

About Our Client

Our client is a global professional firm

Job Description

  • Technical support, serve as escalation point for complex technical issues, providing hands-on L1 & L2 support and troubleshooting
  • Hardware & software installations, configurations, and upgrades
  • Respond to and resolve help desk tickets in a timely manner, ensuring excellent customer service.
  • Project management as assigned
  • Maintain accurate documentation of hardware, software, and network configurations.
  • VIP support

The Successful Applicant

  • Bachelor's degree in Computer Science, IT, or related field
  • Proven experience in a Senior technical support role in professional firm
  • Strong knowledge of Windows and MaxOS operating systems

What's on Offer

  • AL: 16 Days
  • Medical care covers dependant
Contact
Connie Mo
Quote job ref
JN-012024-6308147
Phone number
+852 5183 2115

Job summary

Function
IT
Specialisation
IT Support
Industry
Technology & Telecoms
Location
Hong Kong
Job Type:
Permanent
Consultant name
Connie Mo
Consultant phone
+852 5183 2115
Job Reference
JN-012024-6308147

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.