(Senior) Service Manager - Elevator and Escalator Provider

Hong Kong Permanent HK$50,000 - HK$70,000 per month (HK$600,000 - HK$840,000 per year) View Job Description
Our client is seeking for a highly skilled and experienced Senior Service Manager to oversee our elevator and escalator service operations. The ideal candidate will be responsible for managing a team of service technicians, ensuring timely and quality service delivery, and maintaining strong customer relationships.
  • 10+ years in a people management role
  • Mechanical engineering background

About Our Client

Our client is a pioneer in the elevator industry. It is renowned for inventing the safety elevator, revolutionizing vertical transportation. They also have a long history of innovation and engineering excellence, providing safe, reliable, and efficient elevator and escalator solutions globally.

Job Description

  • Manage a team of service technicians and provide guidance and support as needed
  • Oversee service operations to ensure efficiency and quality
  • Develop and implement service schedules and maintenance plans
  • Monitor service performance and customer satisfaction
  • Collaborate with the sales team to identify opportunities for service growth
  • Ensure compliance with safety regulations and company policies
  • Prepare and manage service budgets
  • Handle escalated customer issues and provide resolutions

The Successful Applicant

  • Bachelor's degree in Engineering or a related field
  • Proven experience in a similar role within the elevator and escalator industry
  • Strong leadership and communication skills
  • 10+ experience in a people manager role in the escalator industry
  • Excellent problem-solving abilities
  • Ability to work well under pressure and meet deadlines
  • Knowledge of safety regulations and industry standards

What's on Offer

  • Competitive salary
  • Health insurance
  • Retirement plan
  • Paid time off
  • Professional development opportunities
Contact
Stephanie Kwan
Quote job ref
JN-102024-6552023
Phone number
+852 3602 2443

Job summary

Function
Engineering & Manufacturing
Specialisation
Field Services / Maintenance
Industry
Property
Location
Hong Kong
Job Type:
Permanent
Consultant name
Stephanie Kwan
Consultant phone
+852 3602 2443
Job Reference
JN-102024-6552023

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.