Save Job Back to Search Job Description Summary Similar JobsMarket Leader in Medical deviceGood career prospectsAbout Our ClientOur client is a well-established medical device company supporting the global health-care community, they are looking for a high calibre to join the team as Field Service Engineer - Medical Device.Job DescriptionResponsible for delivering high quality of customer service and support (installation and troubleshooting)Providing remote (on-call) and on-site service support and maintenance for company productsEnsure ongoing or critical technical situations are escalated as appropriate in a timely mannerContinuously review and monitor service delivery work-flowsClosely work with the service business teams to identify, develop, and coordinate various field support functionsContinuously monitor customer satisfaction through surveys or direct feedbackAdvise the regional service teams on the actions necessary to address issues/maximise opportunitiesEnsure situations are prioritised and resources are allocated where the service operations are unable to satisfy demand from their own teams for either Service or Order Fulfilment activitiesDeliver training to junior service team membersPerform other related ad hoc dutiesThe Successful ApplicantBachelor's degree in Engineering, or equivalent experienceMinimum of 3 years of field service operation experienceAble to lift and move heavy machineryIndependent, highly motivatedGood technical/analytical skillsGood communication skills both verbal and writtenStrong customer service skills, to provide high-quality care and attention to detailsFlexible working hours - weekend shifts requiredWilling to travel when requiredWhat's on OfferA competitive remuneration package will be offered to the right candidate.ContactZalika HoQuote job refJN-052022-5615105Phone number+852 2848 4783Job summaryFunctionLife SciencesSpecialisationClinical OperationsIndustryHealthcare / PharmaceuticalLocationHong KongJob Type:PermanentConsultant nameZalika HoConsultant phone+852 2848 4783Job ReferenceJN-052022-5615105