Senior Manager, Customer Technology & Innovation (Next Gen)

Hong Kong Permanent
  • Huge listed company
  • Next Generation Technology Adoption

About Our Client

Our client is a large scale listed company with sustainable growth of business. To cope with their corporate transformation, they are hiring a Senior Manager, Customer Technology & Innovation (Next Gen) to re-design CRM strategy & roadmap, advise and adopt new technologies on its platforms and ecosystems to attract Next Generation.

Job Description

- Drive customer innovation roadmap and strategy for its CRM ecosystem and digital platforms (including website, mobile apps and e-Services portal) to attract Next Gen.

- Be upbeat with the market trend. Analysis, explore and advise the business on new technologies e.g. e-Commerce, gamification, chatgpt/ chatbot, meta, CRM, Smart Technologies, payment, MarTech (Adobe) to increase customer engagement and improve customer experience.

- Work with technical team and vendors on project delivery.

- Perform presentation and develop proposals to senior stakeholders.

- Analytical in monitoring the performances of the new digital products and initiatives.

The Successful Applicant

  • Bachelor in BA, Information Management or related disciplines
  • 10 + years experience in Customer Technology & Innovation
  • Solid experience in CRM roadmap and strategy
  • Strong experience in digital transformation projects
  • Strong analytical, communication and stakeholder management skills
  • Strong experience in matrix CRM ecosystem and digital platforms revamp/ implementation
  • Experience in adopting and deploying new digital/ tech solutions to engage Next Gen customers
  • Team leadership experience (prefer currently already in managerial position)
  • Good command in Chinese and English

What's on Offer

Our client offers attractive compensation with sustiainable career path to the candidate

Contact
Eliza Lai
Quote job ref
JN-062022-5658894
Phone number
+852 2848 4741

Job summary

Function
IT
Specialisation
Corporate consultancy
Industry
Property
Location
Hong Kong
Job Type:
Permanent
Consultant name
Eliza Lai
Consultant phone
+852 2848 4741
Job Reference
JN-062022-5658894

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.