Save Job Back to Search Job Description Summary Similar JobsHuge listed companyNext Generation Technology AdoptionAbout Our ClientOur client is a large scale listed company with sustainable growth of business. To cope with their corporate transformation, they are hiring a Senior Manager, Customer Technology & Innovation (Next Gen) to re-design CRM strategy & roadmap, advise and adopt new technologies on its platforms and ecosystems to attract Next Generation.Job Description- Drive customer innovation roadmap and strategy for its CRM ecosystem and digital platforms (including website, mobile apps and e-Services portal) to attract Next Gen.- Be upbeat with the market trend. Analysis, explore and advise the business on new technologies e.g. e-Commerce, gamification, chatgpt/ chatbot, meta, CRM, Smart Technologies, payment, MarTech (Adobe) to increase customer engagement and improve customer experience.- Work with technical team and vendors on project delivery.- Perform presentation and develop proposals to senior stakeholders.- Analytical in monitoring the performances of the new digital products and initiatives.The Successful ApplicantBachelor in BA, Information Management or related disciplines10 + years experience in Customer Technology & InnovationSolid experience in CRM roadmap and strategyStrong experience in digital transformation projectsStrong analytical, communication and stakeholder management skillsStrong experience in matrix CRM ecosystem and digital platforms revamp/ implementationExperience in adopting and deploying new digital/ tech solutions to engage Next Gen customersTeam leadership experience (prefer currently already in managerial position)Good command in Chinese and EnglishWhat's on OfferOur client offers attractive compensation with sustiainable career path to the candidateContactEliza LaiQuote job refJN-062022-5658894Phone number+852 2848 4741Job summaryFunctionITSpecialisationCorporate consultancyIndustryPropertyLocationHong KongJob Type:PermanentConsultant nameEliza LaiConsultant phone+852 2848 4741Job ReferenceJN-062022-5658894