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Sales Manager (Food Service SaaS, POS)

Hong Kong Permanent HK$360,000 - HK$420,000 per year View Job Description
Channel Sales Manager (SaaS) will lead the strategy, development, and execution of channel partnerships to drive business growth. This role is ideal for professionals with a proven track record in channel management within the technology and telecoms industry.
  • Large and Famous organization with strong technology background
  • Comprehensive Digital Payment Ecosystem

About Our Client

A leading fintech enterprise specializing in digital payment solutions and financial technology innovation. The company serves millions of small and micro businesses, offering a comprehensive ecosystem that includes smart POS systems, mobile payments, and cross-border transaction capabilities. With a strong presence in both domestic and international markets, it empowers businesses through secure, scalable, and intelligent financial services.

Leveraging advanced technologies such as blockchain, AI, and big data, the company also provides industry-specific financial solutions that address food service SaaS and payment industry.

Job Description

  • Customer Success Strategy Development & Execution
  • Design and implement customer success strategies aligned with the company's overseas business goals, focusing on enhancing customer lifetime value and renewal rates in Southeast Asia.
  • Develop and refine customer success systems and processes, including onboarding, training, health monitoring, renewal, and upsell programs to support channel partners and end clients.
  • Channel Partner Relationship Management
  • Manage and nurture relationships with channel partners across Southeast Asia, ensuring high levels of satisfaction, engagement, and loyalty.
  • Understand partner and client operational challenges, coordinating internal resources to deliver tailored SaaS solutions that drive measurable business outcomes.
  • Facilitate successful product adoption through strategic partner enablement and continuous value delivery.
  • Customer Health Monitoring & Risk Management
  • Establish a robust customer health assessment framework to monitor partner and client engagement levels, proactively identifying at-risk accounts.
  • Develop and execute risk mitigation plans, including enhanced support and service optimization, to reduce churn and improve retention.
  • Gather and relay partner and client feedback to internal teams to inform product development and strategic improvements.
  • Team Leadership & Cross-Functional Collaboration
  • Build and lead a high-performing Customer Success team in Southeast Asia, defining clear roles, responsibilities, and performance metrics.
  • Provide coaching, training, and career development support to elevate team capabilities and service standards.
  • Collaborate with Sales, Marketing, and Channel teams to create a seamless customer journey and drive joint success initiatives.
  • Data-Driven Strategy & Performance Analysis
  • Develop and maintain a customer success metrics framework to track partner performance, customer engagement, and business impact.
  • Analyse customer and partner data to identify trends, challenges, and opportunities, informing strategic decisions and operational enhancements.
  • Present actionable insights to stakeholders to support continuous improvement and growth.

The Successful Applicant

  • Bachelor's degree in a relevant field; 5+ years in customer success or channel sales, with 3+ years in Southeast Asia and Hong Kong and SaaS industry experience preferred.
  • Strong understanding of SaaS models and food service workflows; ability to translate product features into business value.
  • Data & CRM Proficiency, skilled in data analysis (Excel, SQL) and CRM tools (Salesforce, etc) to drive insights and optimize performance.
  • Excellent cross-cultural communication, relationship-building, and team management skills.
  • Fluent in English and Mandarin is a plus.

What's on Offer

  • Competitive salary with start up environment
  • Opportunities for career growth in a large organization.
  • Exposure to the thriving fintech segment within the technology and SaaS industry.
  • Collaborative and supportive work environment.
Contact
Anthea Cheung
Quote job ref
JN-102025-6859459
Phone number
+852 2530 6121

Job summary

Function
Sales
Specialisation
Channel Sales
What is your area of specialisation?
Technology & Telecoms
Location
Hong Kong
Job Type:
Permanent
Consultant name
Anthea Cheung
Consultant phone
+852 2530 6121
Job Reference
JN-102025-6859459

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.