Night Shift Member Service Officer - Lifestyle Concierge

Hong Kong Permanent
  • 20 days annual leave
  • Night shift duty

About Our Client

With more than 20 years of experience in the business, our European based client is widely acclaimed for their exquisite service provided and has collaborated with different large scale partners worldwide, offering a wide range of service to their members. There are now looking for a high calibre candidate to join them to become one of their Member Service Officer.

Job Description

  • To become the first point of contact of the service and to take responsibility to serve members
  • Develop a deep and thorough understanding on members' needs and interests
  • Provide assistance to members via different communication channels
  • Process and complete requests in an effective and timely manner
  • Provide the best options to customers to meet and exceed their expectations
  • Provide and offer personalised lifestyle suggestions to members
  • Collaborate with team members in delivering a high level of service standard to members

The Successful Applicant

  • Able to work in night shifts
  • Experienced in handling HNWI clients
  • Applicants with customer service/hospitality/dining background is preferred
  • Proficient in English, Mandarin Chinese and Cantonese, both written and spoken
  • Exceptional interpersonal skills
  • Capable to multitask and work independently
  • Customer oriented, results driven and a good problem solver
  • Able to work under a tight timeline in a fast paced, dynamic work environment

What's on Offer

  • 20 days annual leave
  • 5 day work week
  • Shift allowance
  • Convenient work location
  • Medical insurance
Kevin Wong
Quote job ref
Phone number
+852 3602 2439

Job summary

Secretarial & Business Support
Customer Services
What is your area of specialisation?
Leisure, Travel & Tourism
Hong Kong
Job Type:
Consultant name
Kevin Wong
Consultant phone
+852 3602 2439
Job Reference