New Origin Development Manager, E-commerce Logistics

1. New Origin & New Lane Setup

• Lead the full process of establishing new origins and delivery lanes, including feasibility study, supplier alignment, routing design, and service readiness.
• Work directly with clients, carriers, fulfilment centres, last‑mile partners, customs-related parties, and local suppliers to ensure operational capability.
• Coordinate routing logic, label requirements, operational workflows, and documentation needed for market launch.

2. Service Launch Execution

• Oversee pilot runs, testing cycles, issue tracking, and go‑live management.
• Ensure new services meet required SLAs, compliance standards, and customer expectations.
• Stabilise performance during early launch phases by identifying bottlenecks, risks, and operational gaps.

3. Cross‑Functional Collaboration

• Partner with Commercial, Operations, IT, and Product teams on solution design, service modelling, and customer requirements.
• Liaise with global teams in a supporting/copy-only mode, while owning end‑to‑end execution locally.

4. Supplier & Partner Coordination

• Engage with linehaul partners, last‑mile providers, fulfilment centres, and logistics suppliers to validate capabilities and secure operational alignment.
• Support partner onboarding, SOP creation, process mapping, and troubleshooting.

5. Continuous Improvement

• Monitor performance of newly launched origins and lanes, including transit times, routing efficiency, exception rates, and customer adoption.
• Recommend improvements to workflows, SOPs, routing, and operational controls.
• Drive initiatives to enhance service reliability, reduce errors, and optimise overall process efficiency.